DPP is seeking a
Technology Support Specialist II for an opportunity with our client in the healthcare insurance industry.
Work Location: Onsite in Columbia, SC
Duration: 12 months
Shift: 6:30AM-6:30PM
Terms: W2 Contract
Work Authorization: US Citizen; must be able to obtain/maintain a low-level (Public Trust) clearance
Position Summary: - Support the Technology Support Center team consisting of 17 technicians and 2 supervisors.
- Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
- Research, resolve and respond to requests received from customers.
- Ensure documentation and processes are current as business and technology changes evolve.
- May have an in-depth knowledge or experience in specific areas.
Required Qualifications: - Bachelor's degree in Computer Science, Information Technology or job-related degree;
- OR an Associate Degree in Computer Science, Information Technology or other job-related degree;
- OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.
- Strong background in technical support within customer service experiences.
- Ability to multitask.
- Ability to troubleshoot.
- Strong communication skills.
Preferred Qualifications: - Citrix
- VPN
- Microsoft Products (Outlook, Teams)
Interested? Learn more:Click the
apply button to learn more about this position
(#26-01291).
DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents.
DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry.
EOE/AA/V/D