DPP is seeking a
Technology Support Specialist II for an opportunity with our client in the healthcare insurance industry.
Work location: Onsite in Columbia, SC
Duration: 11 months
Terms: W2 Contract
Work authorization: US Citizen; must be able to obtain/maintain a low-level (Public Trust) US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply.
Position Description:- The Technology Support Specialist II will join the Technology Support Center (TSC) and actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
- Research, resolve and respond to requests received from customers.
- Ensure documentation and processes are current as business and technology changes evolve.
- Manage inbound phone calls.
- Assist with basic troubleshooting (unlocks, resets, clearing cache/cookies, etc.)
- This is for an after-hours position. Must be willing to work nights and/or weekends indefinitely.
- Hours you will potentially be asked to work:
- Sat-Tues, 8:00AM-6:30PM
- Fri-Sun, 5:30PM-7:00AM
- Mon-Wed, 5:30PM-7:00AM
Required Qualifications: - Bachelor's degree in Computer Science, Information Technology or job-related degree;
- OR an Associate Degree in Computer Science, Information Technology or other job-related degree;
- OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.
- Must be able to obtain/maintain a Public Trust security clearance.
- Experience in customer service and help desk support.
Preferred Qualifications:- Knowledge and experience with Active Directory, RSA, and Knowledge Base
Interested? Learn more:Click the
apply button to learn more about this position
(#26-01008).
DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents.
DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry.
EOE/AA/V/D