Technology Support Specialist I (City)
Salary
$30.88 - $39.43 Hourly
Location
Lincoln, NE
Job Type
Full time/probationary or status
Job Number
202600507
Department
Information Services
Opening Date
09/03/2026
Closing Date
9/11/2026 11:59 PM Central
- Description
- Benefits
- Questions
Job Posting Information
At the City of Lincoln and Lancaster County Information Services Team is dedicated to delivering innovative solutions and exceptional service to our customers. We believe in fostering a culture of growth and development, where every team member has the opportunity to advance their career and reach their full potential.
We are currently seeking a Technology Support Specialist I to join our growing team. This position is a great opportunity to build IT customer service and technical skills in an environment with decades of experience. In this role, you will be providing technical assistance and support to our customers, ensuring systems run smoothly and efficiently.
Responsibilities:
- Respond to customer inquiries and provide timely technical support.
- Install, configure, and maintain Microsoft Windows computer systems and applications.
- Diagnose and resolve technical problems related to computer systems, software applications, and peripheral devices.
- Asset management - Checking in and documenting assets.
- Collaborate with senior team members on complex technical issues.
- Follow up with customers to ensure that technical issues have been resolved to their satisfaction.
Desirable Knowledge, Abilities & Skills/Desirable Training & Experience:
- Basic knowledge of networking principles and operating systems.
- The ability to communicate technical information effectively to non-technical employees.
- Customer-service focus.
- Hands-on problem-solving ability.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Experience with Microsoft 365 and Intune a plus but not required.
- Ability to lift up to 50 pounds.
- Valid drivers license
Qualifications:
- Associate's degree in computer science or related field and six months experience in the use of computer equipment; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.
Why Join Us?
- Career Growth: We invest in our employees' future. You'll have access to training programs and certifications to help you grow and advance in your career.
- Professional Development: Continuous learning is encouraged. We offer opportunities to develop skills and stay updated with the latest technologies.
- Supportive Environment: Work with a team of experienced professionals who are committed to your success.
- Competitive Compensation: We offer a competitive salary with an excellent benefits package.
We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees professional and personal lives. The following benefits are available for this position:
- Pay increases are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance.
- We encourage a healthy work-life balance by offering 11 days of vacation leave and 12 days of sick leave annually that you begin accruing upon hire; plus 11 paid holidays and 2 personal convenience days.
- All medical, dental, and vision benefits for you and your family begin the first of the month following hire, no need to wait!
- 30 days of Paid Parental Leave
- Employee Assistance Programs offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching.
- Up to 4 days of Funeral and Bereavement Leave
- $70,000 of Life Insurance
- $1,250 of Tuition Reimbursement
- 401(a) Retirement Plan. If you make a 7% contribution, the City will contribute 9%
- Employer provided Post Employment Health Plan for eligible medical expenses that occur after you leave City employment.
- Optional benefits include:
- Medical and/or Dependent Care Flexible Spending Accounts
- Allstate Voluntary Plans
- Supplemental Term Life
- Deferred Compensation Plans
01
- CONFIDENTIALITY DISCLOSURE AND APPLICATION COMPLETION ACKNOWLEDGMENT: This application process uses a combination of automated and hand scoring of all application materials against screening criteria that have been established by the employer. 1. I understand that if I have not completely and fully answered all application questions and/or supplemental questions with details, I may not receive full credit for my education and/or experience. 2. Further, I understand that merely referring to my resume (e.g. "see resume" in lieu of providing detailed responses) is not sufficient for purposes of ensuring accurate application evaluation. 3. All employers, work and volunteer experience, and education described in the following Supplemental Questions must also be listed on the application. 4. I understand that I am responsible for the accuracy and completeness of my application and my responses to the supplemental questions.
02
Indicate if you have college-level coursework or a degree in the following: Computer Science
- None
- Coursework only
- Associates Degree
- Bachelors Degree
03
If yes, please list the discipline.
04
Do you have hands on experience in the configuration and installation of Windows based computers?
- Yes, less than 6 months experience
- Yes, 6 months to 2 years experience
- Yes, 2 to 4 years experience
- Yes, more than 4 years experience
- No experience
05
If yes, please list the employers on your application where you acquired this experience and describe your related job duties.
06
Do you have experience administering Windows based workstations in a network/domain environment?
- Yes, less than 6 months experience
- Yes, 6 months to 2 years experience
- Yes, 2 to 4 years experience
- Yes, more than 4 years experience
- No experience
07
If yes, please list the employers on your application where you acquired this experience and describe your related job duties.
08
Do you have experience installing/supporting Microsoft Office 365?
- Yes, less than 6 months experience
- Yes, 6 months to 2 years experience
- Yes, 2 to 4 years experience
- Yes, more than 4 years experience
- No experience
09
If yes, please list the employers on your application where you acquired this experience and describe your related job duties.
10
Do you have experience with Microsoft Intune?
- Yes, less than 6 months experience
- Yes, 6 months to 2 years experience
- Yes, 2 to 4 years experience
- Yes, more than 4 years experience
- No experience
11
If yes, please list the employers on your application where you acquired this experience and describe your related job duties.
12
Do you have experience troubleshooting computer hardware and software issues and resolving the problem?
- Yes, less than 6 months experience
- Yes, 6 months to 2 years experience
- Yes, 2 to 4 years experience
- Yes, more than 4 years experience
- No experience
13
If yes, please list the employers on your application where you acquired this experience and describe your related job duties.
14
Do you have experience providing technical assistance and training computer users?
- Yes, less than 6 months experience
- Yes, 6 months to 2 years experience
- Yes, 2 to 4 years experience
- Yes, more than 4 years experience
- No experience
15
If yes, please list the employers on your application where you acquired this experience and describe your related job duties.
16
Do you have experience working with Ethernet based networks?
17
If yes, please list the employers on your application where you acquired this experience and describe your related job duties.
18
Do you have experience providing solutions and implementing programs to improve efficiencies with technology?
19
If yes, please list the employers on your application where you acquired this experience and describe your related job duties.
20
Do you have experience with digital video conferencing systems including Zoom and Teams?
21
If yes, please list the employers on your application where you acquired this experience and describe your related job duties.
22
Do you have experience working in asset management?
23
If yes, please list the employers on your application where you acquired this experience and describe your related job duties.
24
I understand this position may involve moving, lifting, and carrying equipment weighing up to 50 pounds.
25
This position may involve driving to various City locations. Do you have a valid drivers license?
26
If yes, for verification purposes please list the state that issued the license and your drivers license number.
Required Question
Employer City of Lincoln/Lancaster County
Address 555 South 10th Street, Room 302
Lincoln, Nebraska, 68508
Phone (402) 441-7597
Website http://agency.governmentjobs.com/lincolnne/default.cfm