Technology Support Specialist

Technology Support Specialist

Salary

$50,051.00 - $62,564.00 Annually

Location

Durham, NC

Job Type

Full-Time Staff

Job Number

26-27-00055

Division

Campus Operations

Department

Client Services

Opening Date

09/11/2026

Closing Date

9/27/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

Description

Do Great Things! Durham Technical Community College is hiring a Technology Support Specialist in the Client Services, Information Technology Services Department. The Technology Support Specialist is responsible for the installation, maintenance, repair, and overall usability of designated campus technology. This role requires a strong customer-service focus and a proactive approach to identifying, preventing, and resolving technical issues for end users. The specialist ensures proper integration of hardware, operating systems, and application software, while troubleshooting and resolving issues consistent with the industry's best practices.

Examples of Duties

• Configure and install designated hardware and software;
• Performs routine technical repair College computers, printers, and associated equipment;
• Performs routine technical repair and maintenance of designated AV/IT equipment and maintain a departmental database for documentation;
• Integrates audiovisual equipment and related computer systems as needed;
• Maintain an adequate inventory of parts and supplies for day to day operations;
• Maintain an approved list of work items to be accomplished;
• Ensures assigned work is completed in a timely manner;
• Understand user priorities and implement modifications as needed;
• Maintain composure while discussing difficult problems with users;
• Maintain all hardware in designated academic labs;
• Suggest changes that will increase responsiveness to customers;
• Communicate status to users, project managers, and the Director on a regular basis;
• Develop test plans for troubleshooting moderate to complex user problems;
• Make suggestions for improving user support and increasing equipment mean time to failure;
• Proactively looks for possible issues before they become problems;
• Maintains a clean and organized work environment;
• Mentor work study students in Desktop Support roles;
• Performs other responsibilities and duties as assigned by the Executive Director, Information Technology Services; or Campus Leadership in meeting the needs of the college.

Minimum Qualifications

• Have a valid North Carolina driver's license.
• Associate Degree (or higher) in Computer Science, Business Computer Programming, Computer Engineering Technology, Microcomputer Technology, or Electrical Technology or four years work experience in the field.
• A minimum of two (2) years of professional experience providing technical support in a desktop, help desk, or campus/enterprise IT environment.

Supplemental Information

• Proficiency in computer hardware installation, repair, replacement, and preventative maintenance;
• Substantial knowledge of desktop and laptop systems, peripherals, printers, and mobile devices;
• Windows 10 & 11 proficiency, as well as knowledge of Microsoft Intune.
• Hands-on experience installing, configuring, and supporting Windows and other operating systems in a networked environment;
• Proficient in diagnosing and resolving hardware, software, and basic network connectivity issues using structured troubleshooting methodologies;
• Knowledge of Audio-Visual (AV) technologies, systems integration, and industry terminology;
• Experience supporting multimedia systems including projectors, audio/video switchers, displays, and Extron control software;
• Effectively organize work and perform creatively under tight deadlines without close supervision;
• Ability to install, configure, and maintain application and system software to ensure compatibility with hardware components;
• Excellent customer service, interpersonal, and communication skills, with the ability to remain professional in both routine and high-pressure situations;
• Well-versed in the routine maintenance of different operating systems in a networked environment;
• Familiarity with Microsoft Office Suite and common enterprise productivity tools;
• Demonstrated problem-solving, analytical, and critical-thinking abilities aligned with IT best practices;
• Personal integrity, honesty, and the ability to maintain confidentiality;
• Attention to detail with a commitment to accurate documentation and asset tracking;
• Ability to contribute positively to the college's mission, goals, and objectives through professionalism, enthusiasm, teamwork, and superior customer support

Physical Demands:

The physical demands described as follows are representative of those that must be met by an employee in performing the essential functions of this job:

• Ability to stand for long periods of time and frequently lift, carry or otherwise move AV/IT equipment up to 50 lbs.
• Must be able to carry, climb and operate extension ladders, (approx. 12-20 ft high and 50 lbs).
• Good eye/hand dexterity.
• Competency with hand tools such as: cutters, crimpers, saws and drills.

Normal Working Hours:

Minimum of a 40-hour work week established on a schedule to allow the employee to adequately fulfill the assigned duties and responsibilities. Hours on evenings and/or weekends may be necessary on occasion. Summer schedules may vary to enable four-day or four and one half-day work weeks.

Required Travel: This position requires daily travel between campus buildings including travel between the main campus, the Orange County Campus, the Northern Durham Center and other satellite campus requiring computer assistance.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

To learn more details, visit our Employee Benefits and Retirement page.

01

Do you have a valid North Carolina drivers license?

• Yes
• No

02

Do you have an Associate Degree or higher in Computer Science, Business Computer Programming, Computer Engineering Technology, Microcomputer Technology, or Electrical Technology, or do you have at least four years of work experience in the field?

• Yes
• No

03

Do you have a minimum of two (2) years of professional experience providing technical support in a desktop, help desk, or campus/enterprise IT environment?

• Yes
• No

Required Question

Employer Durham Technical Community College

Address 1637 East Lawson Street

Durham, North Carolina, 27703

Phone 919-536-7244-5101

919-536-7200

Website https://www.durhamtech.edu/