Technology Support Analyst

Technology Support Analyst

Salary

$47,300.00 - $60,200.00 Annually

Location

Normal

Job Type

Full-Time

Job Number

202300888

Department

Information Technology Services

Opening Date

08/04/2026

• Description
• Benefits
• Questions

Description

Summary:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Troubleshoots and repairs basic network problems. Familiar with setup and operation of current technology.

Examples of Duties

Essential Duties and Responsibilities:

Investigates, analyzes, and resolves hardware and associated software and communications problems on university computer systems; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals.Provides advanced hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.Evaluates existing computer systems hardware, and performs system upgrades; based on customer needs, customizes and tests computer systems, and resolves configuration conflicts and errors.Installs, integrates, and configures new computer systems and hardware for users.Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations.Reviews, prioritizes, and processes problem reports; documents the progress of projects.Familiar with a variety of the fields concepts, practices, and procedures.Performs a variety of complicated tasks.May lead and/or guide the work of other staff or students engaged in similar functions.A wide degree of creativity and latitude is expected.Typically reports to a project leader or manager.Relies on experience and judgment to plan and accomplish goals.Performs miscellaneous job-related duties assigned.

Typical Qualifications

Minimum Position Requirements (including certifications, licenses, etc.):

• Bachelor degree in Microcomputer Applications, Programming, Networking Technology, Engineering or related area and/or 3-7 years of relevant information technology experience.
• At least four (4) years of directly related experience in the field or in a related area.

Supplemental Information

Knowledge, Skills and Abilities:

• Knowledge of a wide range of computer systems software, applications, hardware, and communications
• Knowledge of advanced computer troubleshooting techniques
• Knowledge of customer service standards and procedures
• Must be able to troubleshoot basic Network related problems
• Ability to perform advanced, complex repairs and upgrades on a wide variety of computers and peripherals
• Ability to simultaneously coordinate and complete multiple projects
• Ability to diagnose the nature and extent of a wide range of computer problems
• Ability to install and configure computer systems, hardware, and peripherals
• Records maintenance skills
• Ability to make administrative/procedural decisions and judgments

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, short and long-term disability, holidays, vacation, and sick leave.

To learn more details, visit our benefits page at http://www.aamu.edu/hr

01

Do you have at least four (4) years of directly related experience in the field or in a related area?

• Yes
• No

02

Do you have a bachelor degree in Microcomputer Applications, Programming, Networking Technology, Engineering or related area and/or 3-7 years of relevant information technology experience?

• Yes
• No

Required Question

Employer Alabama Agricultural and Mechanical University

Address 449 Buchanan Way

Normal, Alabama, 35762

Phone 256-372-5835

Website www.aamu.edu