Technology Specialist

Technology Specialist

Salary

$29.92 - $38.73 Hourly

Location

540 West Hills Circle, MN

Job Type

Full-time

Job Number

Technology Specialist 10 2026

Department

Administration

Division

Technology

Opening Date

10/21/2026

Closing Date

11/4/2026 3:00 PM Central

FLSA

Non-Exempt

Bargaining Unit

NA

• Description
• Benefits
• Questions

Description

THE COMMUNITY WE SERVE:

The City of Owatonna is a growing community strategically placed at the crossroads of I-35 and two major US highways, approximately one hour south of the Twin Cities metro area. The community has a commitment to growth, access to services, and quality of life for its 25,000 residents.

Click the link below to learn more about the community this position would have the opportunity to be part of and serve.

ABOUT THE INFORMATION TECHNOLOGY DEPARTMENT:

DEPARTMENT PURPOSE:

We believe that technology is a great enabler for education, operational excellence, and connection. The Information Technology Department creates a better tomorrow by partnering with all departments to leverage technology to support the efficiency and effectiveness of our work.

The Information Technology Department has the privilege of partnering with and supporting all City of Owatonna departments including, but not limited to Police, Fire, and Library. The diversity in city services include a wide range of IT needs to ensure city services are efficient and effective. The IT department supports resources such as 33 servers, 141 mobile devices, and 263 PCs. The IT Specialist position will support employees at all City locations, including some seasonal specific worksites, such as Brooktree Golf Course and River Springs Waterpark.

This position will enjoy a flexible work schedule to accommodate the important responsibility of supporting the Audio and Video systems and recording of City Council meetings every 1st and 3rd Tuesday evening.

In our department, the City's values look and sound like . . .

BETTER TOGETHER:

• Working as a team and supporting others as needed
• Utilizing the individual strengths, skills, abilities, and backgrounds on our teams while learning from one another
• Building relationships and acting as a trusted partner providing information and assistance that makes others successful
• Being approachable to employees

COMMUNITY STEWARDSHIP:

• Ensuring the cyber security of the City's data and network
• Using technology to create positive and welcoming communication channels for our community
• Developing creative short and long-term solutions that ensure taxpayers' money is spent wisely
• Creating and maintaining internal and external strategic partnerships

PRIDE IN OUR WORK:

• Successfully resolving support tickets in a timely and responsive manner
• Operating with a mindset of continuous improvement to enhance our effectiveness and efficiency
• Exceeding expectations in the quality of our work
• Paying attention to the details and asking clarifying questions so we can get it right
• Being proactive, not reactive
• Maintaining clean and orderly workspaces and technology infrastructure

Duties / Responsibilities

WHAT YOULL DO:

As a Technology Specialist in the Technology Series provides technical support to City employees. Responsibilities may include: implementing computer applications and programs; assisting with problem diagnosis and resolution; monitoring inventory; providing Help Desk support services; monitoring the City's networks and servers for function ability.

Specifically as the Technology Specialist you will...

• Provide technical support to end-users by troubleshooting, diagnose, resolve hardware and software issues; train and instruct staff on the use of hardware and software.
• Maintain computers, peripheral devices, and support various technology platforms. This includes installing, configuring, performing backups, restoring, testing, updating, and anticipate replacement costs.
• Perform administrative tasks related to computer operations which, depending on area of assignment, may include: maintaining user profiles, updating user permissions, setting up and resetting user names and passwords.
• Monitor security and compliance of requirements
• Perform other duties of a similar nature or level.

Qualifications

ABOUT YOU:

A successful candidate will have some or all of the following ...

Associates degree or two-year technical certificate in Information Technology or related field; 1 year

information technology or related experience; or, an equivalent combination of education and

experience to successfully perform the duties of the job such as those listed above.

Knowledge of:

• Desktop support techniques;
• Hardware and software backup procedures;
• Troubleshooting techniques and procedures;
• Multiple computer operating systems;
• Applicable hardware, software, and peripheral devices;
• Customer service principles.

Skills in:

• Operating computers and related software applications;
• Troubleshooting and resolving routine hardware, software, network, and peripheral problems;
• Providing customer service;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Hours of Work/Physical and Mental Demands

• This is a full-time position. Monday through Friday, 8:00am to 4:30pm. Flexibility is important to us and our employees, schedule may vary based on need. (Flexible work schedule for weeks that require evening hours for City Council Meetings)
• To view the full job description including position specifications and physical demands click here.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

NA

01

Do you currently hold a valid Drivers License?

• Yes
• No

02

Do you hold at least an Associates degree or two-year technical certificate in Information Technology or related field; 1 year information technology or related experience; OR a equivalent combination of education and experience listed above?

• Yes
• No

03

Please explain your education and/or experience that directly relates to this position. Type N/A if no education and/or experience.

04

Please select the following technology processes you have experience with:

• Desktop support techniques
• Hardware and software back up procedures
• Troubleshooting techniques and procedures
• Multiple computer operating systems
• Hardware, software, and peripheral devices
• None of the above

05

Please select the following products you have experience with:

• Microsoft Office 365
• Windows Servers
• Active Directory
• Group Policy
• Microsoft Exchange
• Microsoft Teams
• SharePoint
• Hyper-V
• HP Networking
• HP Nimble Storage
• Video Surveillance
• Apple Business Management
• Microsoft Intune
• OpenGov
• Civic Plus
• Cartegraph
• Fortinet

06

Which of the following best describes your level of proficiency with MS Office Products?

• No Experience
• Beginner
• Intermediate
• Advanced

07

How many years of experience do you have in customer service?

• No experience
• Less than one year
• More than one year less than 2
• More than 2 less than 5
• More than 5 years less that 10
• More than 10 years

08

Do you wish to apply for Veterans Preference? You must complete the Veterans Preference points below and submit the required documentation (MEMBER COPY 4 VETERANs DD214) to the City of Owatonna by the application deadline of the position for which you are applying.

• Not Claiming Veterans Preference
• Veteran
• Disabled Veteran
• Spouse of Deceased Veteran
• Spouse of Disabled Veteran

Required Question

Employer City of Owatonna

Address 540 West Hills Circle

Owatonna, Minnesota, 55060

Phone 507-774-7344

Website https://www.owatonna.gov/