Technology Specialist

• Installs and supports network equipment with guidance from Network Operations team to include handheld RF Scanner.
• Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team.
• End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now.
• Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues.
• Leads the planning and execution of Mill cyber and infrastructure projects.
• Manages and coordinates local Infrastructure vendors work at site.
• Ensures LAN/WAN and related computer systems are compliant within established control procedures.
• Review and control access to MDF and other sensitive areas with established control procedures.
• Seeks out and relays future technology recommendations between mill and centralized technology teams.
• Coordinates technology recommendations and changes from other IT teams.
• Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training.
• Procures IT infrastructure components according to KC established procurement process.
• Provides education to Mill users on KC available technologies and their proper use.

Requirements:

• College Associated Degree
• 5 years of relevant experience with demonstrated skills or 7-9 or more years of applied experience with demonstrated skills described defined.
• Troubleshooting and solving basic computer issues, familiar with Windows XP/7/10/11, Windows 2003/2008/2012 Server, SQL Server 2003/2008/2012/2016/2019, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Office 365, SharePoint, smartphones, and tablet (IOS, Android).
• Ticketing system management for Incident and Request tracking (i.e.: Service Now)