Technology Services Specialist I

Job Responsibilities

• Design, build, and maintain simple to complex reports and dashboards within Workday, including Advanced, Matrix, Composite, metrics/KPI's and Dashboards using Workday Report writer, worksheets, Discovery Boards and Slides and other tools available.
• Maintain the catalog of available standard and custom reports, including calculated fields in related business objects.
• Optimize existing reports to improve efficiency and user experience.
• Ensure data accuracy and consistency across all reporting solutions.
• Work with HR, Finance, IT and other teams to understand reporting needs and translate business requirements into Workday reports.
• Provide insights and analysis to support decision-making.
• Identify trends and anomalies within HR data.
• Collaborate with HRIS and IT teams to ensure seamless integration of reporting solutions with Workday modules.
• Maintain Workday security settings related to reporting access and permissions.
• Perform rigorous testing of new and modified reports to ensure data integrity.
• Troubleshoot reporting issues and work with stakeholders to resolve discrepancies.
• Provide training and documentation on Workday reporting tools for HR and business users.
• Offer ongoing support and guidance on how to utilize reports effectively.
• Support audit and compliance reporting needs via Workday.

Skills

Required Skills & Experience

• Minimum three plus (3)+ years of experience working with Workday Reporting tools.
• Experience in HRIS, HR, Payroll, or related data management functions.
• Experience supporting Workday modules such as Core HCM, Payroll, Benefits, Absence, Recruiting, and Compensation.
• Proficiency in Workday Report Writer, Calculated Fields, Workday Prism, and Dashboards.
• Strong understanding of Workday data structures across Core HCM, Benefits, Compensation, Payroll, Absence, Recruiting and creating and maintaining Prism data pipelines.
• Strong problem-solving mindset with proven ability to analyze technical and functional issues independently.
• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
• Ability to work autonomously and adapt to shifting priorities in a dynamic, fast-paced environment.

Preferred Skills & Experience

• Experience with Workday Security, EIBs, and integrations.

Deployment

• Perform application updates and patches as needed.
• Provide floor support through regular rounding.

Customer Service

• Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.

Collaboration

• Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.

Communication

• Clearly explain issues, solutions, and instructions to customers.

Time Management

• Effectively manage multiple tasks and service appointments within scheduled timeframes.

Technical Documentation

• Read and interpret technical manuals, blueprints, and schematics.

Adaptability

• Adjust to new technologies, tools, and varying work environments and conditions.

Self-Sufficiency

• Work independently on ticket resolution and troubleshooting activities.

Teamwork

• Contribute effectively to team-based projects while supporting shared goals and outcomes.

Education

Required Education

• Bachelor degree.
• OR Four (4) years of related work experience.

Preferred Certifications & Licensure

• Workday Reporting certification.