Technology Services Specialist I [C] - Contract

Design, build, and maintain simple to complex reports and dashboards within Workday, including Advanced, Matrix, Composite, metrics/KPI s and Dashboards using Workday Report writer, worksheets, Discovery Boards and Slides and other tools available. This role will focus on designing, developing, and maintaining Workday reports and dashboards to support Core HCM, Recruiting, Benefits, Compensation, Performance and other HCM modules.

Technology Services Specialist I
New York, NY

Job Summary:
We are seeking a detail-oriented and analytical Workday Reporting Analyst to join our team. This role will focus on designing, developing, and maintaining Workday reports and dashboards to support Core HCM, Recruiting, Benefits, Compensation, Performance and other HCM modules. The ideal candidate will have expertise in Workday Reporting tools and a strong understanding of HR data to provide valuable insights to stakeholders.

Job Responsibilities:
-Design, build, and maintain simple to complex reports and dashboards within Workday, including Advanced, Matrix, Composite, metrics/KPI s and Dashboards using Workday Report writer, worksheets, Discovery Boards and Slides and other tools available.
-Maintain the catalog of available standard and custom reports, including calculated fields in related business objects.
-Optimize existing reports to improve efficiency and user experience.
-Ensure data accuracy and consistency across all reporting solutions.
-Work with HR, Finance, IT and other teams to understand reporting needs and translate business requirements into Workday reports.
-Provide insights and analysis to support decision-making.
-Identify trends and anomalies within HR data.
-Collaborate with HRIS and IT teams to ensure seamless integration of reporting solutions with Workday modules.
-Maintain Workday security settings related to reporting access and permissions.
-Perform rigorous testing of new and modified reports to ensure data integrity.
-Troubleshoot reporting issues and work with stakeholders to resolve discrepancies.
-Provide training and documentation on Workday reporting tools for HR and business users.
-Offer ongoing support and guidance on how to utilize reports effectively.
-Support audit and compliance reporting needs via Workday.

Required Skills & Experience:
-Minimum three plus (3) years of experience working with Workday Reporting tools.
-Experience in HRIS, HR, Payroll, or related data management functions.
-Experience supporting Workday modules such as Core HCM, Payroll, Benefits, Absence, Recruiting, and Compensation.
-Proficiency in Workday Report Writer, Calculated Fields, Workday Prism, and Dashboards.
-Strong understanding of Workday data structures across Core HCM, Benefits, Compensation, Payroll, Absence, Recruiting and creating and maintaining Prism data pipelines
-Strong problem-solving mindset with proven ability to analyze technical and functional issues independently.
-Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
-Ability to work autonomously and adapt to shifting priorities in a dynamic, fast-paced environment.

 

Preferred Skills & Experience:
-Experience with Workday Security, EIBs, and integrations.

Manager provided further details below:

This is a 40-hour-per-week position, Monday through Friday, with weekend overtime as part of a rotating schedule supporting our 24/7 inpatient coverage. This is an NE Agency contingent position funded by Cost Center #96170. The primary work location is the Main Campus at 1275 York Avenue, and this is a patient-facing role. This is an entry-level Field Services position with the following responsibilities:

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• Service Tickets: Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.
• Deployment: Perform application updates and patches as needed, and provide floor support through regular rounding.
• Customer Service: Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
• Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
• Communication: Clearly explain issues, solutions, and instructions to customers.
• Time Management: Effectively manage multiple tasks and service appointments within scheduled timeframes.
• Technical Documentation: Read and interpret technical manuals, blueprints, and schematics.
• Adaptability: Adjust to new technologies, tools, and varying work environments and conditions.
• Self-Sufficiency: Work independently on ticket resolution and troubleshooting activities.
• Teamwork: Contribute effectively to team-based projects while supporting shared goals and outcomes.

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