Technology Service Center Representative (Part-Time)

Position Details

Position Information

About Us

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title Technology Service Center Representative (Part-Time) FLSA Non-Exempt FT/PT Part Time Hours Per Week Up to 25 Work Schedule Monday-Friday Position Salary Range Summary

Entry Level Technology Service Center Position. This job will be responsible for interacting with students and faculty to assist them with common technology problems. The Technology Service Center is the community facing division of the IT department and requires strong troubleshooting ability as well as customer service skills.

Essential Role Responsibilities

• Respond to technology support requests via online portal, phone, virtual call and in person. Representatives will resolve the problems when able, escalating incidents/requests to senior level technicians through our ticketing system with necessary.
• Assist student and faculty in the DH110 computer lab the with hardware and software problems. The lab features loaner laptops, iPad, printing, and 3-D printing
• Oversee the student laptop loan program inventory, including maintaining devices and repairing laptops when necessary.
• Working with other divisions of the college to support technician needs and training events.

Minimum Education Required Experience Required Minimum and Preferred Qualifications Physical Demand Summary Division Information Technology Department Student Computer Support

Posting Detail Information

Posting Number NB270P Number of Vacancies 1 Best Consideration Date Job Open Date 04/07/2026 Job Close Date Continuous Recruitment? Applicant Instructions

• Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Quick Link for Internal Postings https://howardcc.peopleadmin.com/postings/5754 EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• Resume

Optional Documents