Position Summary

We are seeking a highly experienced and technically advanced Technology Project Manager who can bridge business needs with technical execution. This role requires a strong client-facing professional who can consult on IT/AV strategy, design enterprise-grade systems, manage projects end-to-end, and support installations when required.

The ideal candidate will be equally comfortable presenting IT/AV solutions to executive stakeholders, designing complex video conferencing systems, leading integration teams, and supporting end users in a fast-paced, high-demand environment.

Key Responsibilities

1. Client & Business Engagement

• Serve as the primary IT/AV subject matter expert (SME) for clients and business partners.
• Conduct client needs assessments and recommend scalable IT/AV solutions.
• Confidently present and explain IT/AV technologies, including Voice/Data networking, structure cabling, surveillance camera, video conferencing systems and collaboration services.
• Translate business requirements into technical IT/AV designs.
• Maintain strong relationships with customers, vendors, and integration partners.

2. IT/AV System Consulting, Design & Engineering

• Design enterprise-level IT/AV systems including:
  • Voice/Data Network
  • Structure Cabling
  • Surveillance Camera
  • Video conferencing rooms (huddle, conference, boardroom, training rooms)
  • Collaboration spaces and multi-purpose environments
• Demonstrate deep knowledge of:
  • Cisco Systems network and video conferencing solutions
  • Cisco CUCM
  • Structure cable type and use
  • Poly video collaboration systems
  • Cisco Webex
  • Microsoft Teams
  • Zoom
• Design systems with proper signal flow, network integration, DSP configuration concepts, and control systems.
• Ensure interoperability between conferencing platforms and room systems.

3. Project Management & Leadership

• Lead IT/AV projects from concept through completion.
• Manage internal technicians and/or third-party IT/AV integration partners.
• Inbound/Outbound quotation review and compose.
• Develop project timelines, milestones, and resource plans.
• Coordinate with IT, network, facilities, and construction teams.
• Ensure projects are delivered on time, within budget, and aligned with scope.
• Proactively mitigate project risks and resolve technical challenges.

4. Bill of Materials (BoM) & Commercial Review

• Develop detailed Bills of Materials (BoM) with appropriate IT/AV components.
• Ensure selected equipment aligns with design intent, compatibility, and budget.
• Review vendor quotations and validate technical accuracy.
• Review partner invoices against approved scope and pricing.
• Support procurement processes and cost optimization strategies.

5. Scope Documentation & Reporting

• Clearly define and communicate full project scope to both clients and tech integrators.
• Produce technical design documentation and system diagrams.
• Prepare project completion reports including:
  • Final as-built documentation
  • Equipment lists
  • Test results
  • Client sign-off documentation
• Maintain organized documentation for audit and service continuity.

6. Installation Oversight & Technical Support

• Oversee and, when required, assist with IT/AV system installation and commissioning.
• Perform system testing, validation, and user acceptance support.
• Provide advanced troubleshooting for technical integration issues.
• Deliver end-user training and ongoing support.
• Provide white-glove executive support when necessary.

7. Operational & Strategic Contribution

• Establish technology standards and best practices.
• Recommend lifecycle upgrades and technology roadmaps.
• Stay current with emerging IT/AV technologies and collaboration trends.
• Support business development efforts with technical consultation.

Required Qualifications

• 5+ years of experience in IT/AV system consultation, and project management.
• Proven experience managing enterprise technology deployments.
• Strong understanding of networking fundamentals, and UC platforms.
• Ability to communicate effectively with executives, engineers, and technicians.
• Experience leading cross-functional teams in high-demand environments.
• Strong documentation and reporting skills.

Preferred Certifications

• Vendor certifications from:
  • Cisco Systems
  • Poly
  • Microsoft
  • Zoom Video Communications
• PMP (Project Management Professional) certification is a plus.

Key Competencies

• Executive-level communication skills
• Technical depth with business acumen
• Strong leadership and decision-making abilities
• Detail-oriented with high accountability
• Ability to thrive in fast-paced, high-pressure environments
• Customer-first mindset

What Success Looks Like in This Role

• Seamlessly guiding clients from concept to deployment
• Delivering complex technology projects with minimal rework
• Creating accurate BoMs and preventing cost overruns
• Maintaining high client satisfaction and repeat business
• Acting as a trusted advisor for enterprise technology strategy

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.