Technology PMO Intake Coordinator

Job SummaryThe Technology PMO Intake Coordinator designs, implements, and manages the enterprise technology intake process for a large organization. This role is the primary entry point for new technology requests, including software, systems, applications, tools, and technology-enabled initiatives.In addition to intake and governance responsibilities, the role manages assigned technology projects as a PMO Project Manager, based on capacity and organizational priorities. The position bridges demand management, governance readiness, and delivery execution to ensure technology initiatives are well-defined, appropriately assessed, and successfully delivered.

Key Responsibilities

Technology Intake Process Ownership

Design, document, implement, and continuously improve enterprise-wide technology intake processesDefine intake standards, request categories, required inputs, workflows, and decision checkpointsEstablish scalable handoffs and service-level expectations across PMO, IT, and governance teamsWorking knowledge of estimating, documenting, tracking, and reporting ROI, business value, and budget (including costs, funding, and financial impacts) for technology intakes and managed projects, with visibility through governance review, approval, and deliver

Technology Request Intake & Triage

Serve as the primary intake coordinator and first point of contact for technology requestsEnsuring requests are complete, properly categorized, and aligned with intake standardsTrack requests through review, approval, deferral, or rejectionWorking knowledge of estimating, documenting, tracking, and reporting ROI, business value, and budget (including costs, funding, and financial impacts) for technology intakes and managed projects, with visibility through governance review, approval, and deliver

Technology Screening & Assessment Enablement

Help define screening criteria and determine which requests require formal assessmentSupport early evaluation of software, SaaS, systems, applications, and technology servicesTrigger appropriate architecture, security, data, compliance, and financial assessmentsDistinguish between low-risk tools and enterprise-impacting solutions

Governance, Standards & Alignment

Partner with Architecture, Security, Engineering, Data, Finance, Procurement, Legal, and Infrastructure teamsPrepare intake summaries and documentation for governance forums and review boardsEnsure intake decisions, approvals, and rationales are documented, traceable, and auditable

PMO Project Management

Manage assigned technology projects using PMO standards and methodologiesDefine project scope, objectives, requirements, timelines, and success criteriaLead execution activities including status reporting, risk and issue management, and stakeholder communicationMaintain project artifacts and reporting in PMO tools, including JIRASupport project closeout and lessons learned

Tracking, Reporting & Communication

Use JIRA to track intake requests, projects, tasks, and related metricsAssociate work to epics, initiatives, and portfolios per PMO standardsSupport intake, project, and portfolio reporting for PMO and leadership audiences

Stakeholder Collaboration & Enablement

Collaborate with business leaders, requestors, and IT partners to clarify needs and expectationsFacilitate intake discussions, prioritization conversations, and project touchpointsCommunicate status, risks, decisions, and next steps clearly and professionallyDevelop and maintain process documentation, job aids, and guidance materials

Qualifications

Bachelor's degree in business, Information Systems, Technology Management, Project Management, or related field (or equivalent experience)3-6 years of experience in technology PMO, intake/demand management, IT operations, project management, or governance support. The experience should support a solid understanding of project management fundamentals (scope, schedule, risk, communication)Working knowledge of creating, maintaining, and completing project documentation that aligns with public company SOX compliance, audit requirements, and project governance standards, including appropriate controls, approvals, and audit readinessExperience working in a structured enterprise IT environmentWorking proficiency with JIRA for intake, tracking, or project coordinationFoundational knowledge of software, SaaS, systems, integrations, and technology platformsAbility to manage multiple initiatives simultaneously and escalate risks appropriately

Base salary: $80k-$100k per yearNotes: Actual compensation will be based on skills, experience, and work location, and may vary from the posted range. Hiring bonuses (and any guaranteed year-end bonuses) are administered under Company policy and are not earned until all stated conditions are met (e.g., active employment on the payment date). This posting reflects compensation at the time of posting and may be updated.

#LI-JS1 #LI-Hybrid