Technology Operations Specialist, Niagara Falls State Park

The opportunity

Delaware North Parks and Resorts is hiring a Technology Operations Specialist to join our team at Niagara Falls State Park in Niagara Falls, New York. As a Technology Operations Specialist, you will analyze and support computer operations by controlling production applications, monitoring system resources and response time, and providing first-line support for operational problems.

This position will provide on-site support for Niagara Falls, The Westin, and The Gideon Putnam. You will spend certain days at Niagara Falls and certain days at HQ/Westin every week.

Pay

Minimum Anticipated Maximum Base Salary: $62,354 - $72,100 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Maintain procedural and organizational documentation, creating, responding to, and updating help desk tickets and system access requests in ServiceNow. Utilizing IT tools such as Confluence and ServiceNow for team collaboration and change management.

• Provide IT Support for the following systems:

• Retail POS system hardware and software; icros, XPR, Net Suite

• Property Manager System support, including interfaces, Citrix, and AWS Servers;

• Food & Beverage POS system hardware and software, including mobile & kiosk ordering solutions;

• Support Windows 10, iOS devices, and on-site hosted solutions;

• Back-of-house workstations and office computers running various desktop and Citrix applications;

• Analog and IP/VOIP phones;

• Network troubleshooting;

• Wireless Internet, including Satellite, Cradle Points, T1s, and Fiber;

• Microsofts Active Directory;

• Cloud-based email and file storage, such as Office 365 and OneDrive;

• Miscellaneous hardware and applications from vendors such as Onity keycard system, HotSOS desktop client, and mobile devices, etc.

More about you

• Associate or bachelors degree or equivalent from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, or a related field.
• A minimum of 1-3 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems, including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.
• Any Certification from the following associations, but not limited to Cisco, CompTIA, ITSM, Microsoft, or PMI.
• Must be able to lift and carry up to 60 pounds of equipment and or cartons.

Shift details

Days

On call

Evenings as needed

Who we are

Delaware North is the food and beverage, and retail provider at Niagara Falls State Park since dating back to 1995. Our operations include the Top of the Falls restaurant, which offers diners a spectacular view of the natural wonder.

Our business is all about people, and that includes you. At Delaware North, youre not just part of a team youre part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you cant love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether youre interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, were invested in helping you achieve your career goals.

Together, were shaping the future of hospitality come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.