Technology Operations Specialist II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
• Mentors other team members and provides technical leadership
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments

·       Drive and coordinate remediation efforts for infrastructure vulnerabilities, including software, hardware, and configuration-related issues

·       Maintain ownership of a defined portfolio of vulnerability findings, ensuring appropriate prioritisation based on risk, exposure, and business impact

·       Partner with infrastructure engineering teams, application owners, and security stakeholders to define and execute remediation strategies

·       Engage with vendors and subject matter experts to identify solutions for complex or systemic vulnerabilities

·       Track and monitor remediation progress, ensuring adherence to defined timelines and risk-based SLAs

·       Analyze vulnerability data from security tools (e.g. Qualys, Aqua, configuration compliance platforms) to identify trends, anomalies, and systemic risks

·       Escalate risks, delays, or blockers to leadership and governance forums where appropriate

·       Support the identification and remediation of end-of-support products and lifecycle risks across the infrastructure estate

·       Provide regular status updates and reporting to stakeholders, including senior management and risk partners

·       Contribute to improving vulnerability remediation governance, processes, and reporting frameworks

·       Support audits, regulatory reviews, and internal control assessments related to vulnerability management

·       Promote a strong culture of risk awareness and accountability across technology teams

Required Qualifications:

• 5+ years of experience in Information Security, Infrastructure Technology, or related field
• Proven experience coordinating or managing vulnerability remediation or risk mitigation activities
• Strong project management and organizational skills with the ability to manage competing priorities
• Experience working with vulnerability scanning and security tools such as Qualys, Aqua, or similar platforms
• Solid understanding of infrastructure environments including cloud, servers, operating systems, and networking
• Excellent communication skills with the ability to translate technical risks into business impact for non-technical stakeholders
• Strong analytical and problem-solving skills with attention to detail
• Ability to work independently with minimal oversight and operate effectively in a fast-paced environment
• Proficiency in Microsoft Office applications, including Copilot

Desired Qualifications:

• Experience across multiple infrastructure domains (e.g. database, identity, middleware, cloud platforms)
• Understanding of vulnerability lifecycle management and remediation governance frameworks
• Experience working in large, complex enterprise environments, preferably within financial services
• Ability to lead process improvement initiatives and drive operational efficiencies
• Familiarity with regulatory and compliance requirements related to information security

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Minimum Education Requirement: Bachelor’s degree or equivalent work experience.

Shift:

Hours Per Week: