Back to search results
Technology Operations Specialist Charlotte, North Carolina Jersey City, New Jersey Jacksonville, Florida Additional locations Apply × To proceed with your application, you must be at least 18 years of age.
Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age.
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
Position Summary
Maintains and supports the enterprise Messaging and Collaboration infrastructure, specifically with client support on a large scale, multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications, to include:
• Outlook • Sharepoint • Web conferencing • WebEx • Instant Messaging • Lync • Skype • Group Chat as major focus.
Manages the integration of email with other systems, such as mobile devices and other unified communication technologies.
Administers the Messaging and Collaboration user accounts in the enterprise by creating user IDs, effecting user name changes and moves, maintaining group lists, and removing terminated user IDs. Must adhere to regulatory requirements when needed.
Assumes the leadership role in the resolution of complex technical issues.
SME Consults with application developers on issues related to the impact of applications.
Coordinates with application developers and project managers to deploy worldwide enterprise solutions.
Applications tasks to include but not limited to:
• Testing • Documentation
Provides technical expertise to internal IT groups and provides feedback and recommendations to management for service level and environment optimization.
Protects the overall security of the messaging environment through the administration of access control lists, security measures, and certification of external organizations.
Provides training to users, junior technicians, and other IT personnel.
Required Qualifications
3 years of experience in a technical operations or enterprise support role.
Proficiency with Outlook and M365 messaging technologies.
Experience with SharePoint administration.
Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx.
Strong understanding of ITIL frameworks and operational best practices.
Demonstrated analytical and problem-solving skills.
Effective communication skills for both technical and non-technical audiences.
Strong process documentation and technical writing skills.
Solid understanding of Windows OS, internet browsers, and Microsoft Office Outlook, Excel, Access, PowerPoint.
Basic networking and troubleshooting knowledge.
Ability to participate in on-call rotation and provide after-hours support as needed.
Desired Qualifications
Experience automating recurring processes.
SQL scripting proficiency.
PowerShell scripting experience.
Relevant certifications ITIL, Microsoft Network.
Technical writing experience.
Skills
Innovative Thinking Production Support Result Orientation Risk Management Solution Design Adaptability Analytical Thinking Collaboration Influence Solution Delivery Process Architecture Automation DevOps Practices Project Management Stakeholder Management
Shift 1st shift United States of America Hours Per Week 40
Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge
Full time JR-26006292 Manages People No Travel Yes 5 of the time Age requirement Must at least be 18 years of age.
New Jersey pay and benefits information New Jersey pay range $81,200.00 - $134,300.00 annualized salary offers to be determined based on experience, education, and skill set.
Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan.
Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group, and the overall success of the Company.
Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Share Save job Job saved