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Jobs in Columbia, SC

Technology Operations Project Manager

DP Professionals

Columbia, SC

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JOB DETAILS
SKILLS
Administrative Management, Artificial Intelligence (AI), Asset Management Software, Billing, Budgeting, Business Administration, Business Operations, Business Services, Computer Security, Contract Management, Contract Requirements, Cost Modeling, Cross-Functional, Customer Support/Service, Customer/Client Research, Detail Oriented, Distribution Management, Documentation, Enterprise Applications, Follow Through, Frequently Asked Questions (FAQ), Government, Higher Education, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Systems/Technology IS/IT Administration, Knowledge Transfer, Leadership, Legal, Maintenance Services, Microsoft Office, Onboarding, Operational Support, Operations Management, Organizational Skills, Pricing, Privacy Controls, Process Development, Process Improvement, Process Management, Procurement Management, Procurement Software, Product Pricing, Project Management Professional (PMP), Project/Program Coordination, Project/Program Management, Public Administration, Purchasing/Procurement, Record Keeping, Reporting Skills, Return on Investment (ROI), ServiceNow, Software Administration, Software Distribution, Software License Management, Software Licenses, Status Reports, Technical Analysis, Technical Leadership, Technical Operations, Technical Support, Time Management, Trend Analysis, Vendor/Supplier Management, Vendor/Supplier Selection
LOCATION
Columbia, SC
POSTED
7 days ago
DPP is seeking a Project Manager to provide operational IT support for a new role being  developed. Coverage required includes Technology Procurement, Software Distribution, and Contract Process.
 
Work location: Fully onsite in Columbia, SC
Duration: 4 months with possibility of extension
Term: W2 position
Candidate location: Must be an SC resident or willing to relocate to SC prior to staring the role.
 
Position description:
  • The Project Manager will support technology procurement workflow management, software distribution, supplier/contract coordination, documentation, reporting, and process improvement during the transition to the permanent onsite role and/or other FTE staff.
  • Provide support to combine operational oversight for system-wide technology procurement intake with software distribution and related software or contract processes.
  • Manager and monitor workflow queues, review requests for completeness and documented criteria, route required assessment tasks, coordinate software fulfillment and product-line updates, support supplier/contract and pricing coordination, maintain documentation, prepare reporting, and serve as a liaison among OBSS, Service Management, contract managers, technical/review teams, suppliers, and university customers.
  • The role focuses on process guidance, workflow oversight, customer communication, coordination, and transition support; technical assessment decisions remain with the designated review teams. 
Required skills:
  • 2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract, or administrative service operations.
  • 2+ years of experience interpreting documented criteria, procedures, policies, and process guidance and apply them consistently.
  • 2+ years of experience documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance.
  • 2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative review workflows.
  • 2+ years of experience with Microsoft Office, email/calendar tools, and workflow/ticketing/service management systems. 
Preferred skills:
  • Experience in higher education, public sector, or university technology/service management operations.
  • Experience with ServiceNow or similar ITSM/workflow systems.
  • Experience with software licensing, software asset management, supplier management, contract renewals, or procurement support.
  • Experience with technology procurement, vendor intake, software purchasing, or cross-functional review processes.
  • Familiarity with accessibility, security, privacy, AI, legal, procurement, or state of SC review processes.
  • Experience supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings.
  • Experience supporting continual service improvement and using customer feedback to improve processes.
  • Ability to coordinate stakeholders across business office, service management, supplier, contract, ServiceNow, enterprise application, review, and customer teams. 
Additional:
  • Strong customer service, communication, and follow-up skills with university customers, suppliers, and internal teams.
  • Strong organization and attention to detail; able to track multiple requests, statuses, deadlines, renewals, blockers, and handoffs.
  • Ability to work independently in a new or evolving process environment with discretion and professionalism. 
Responsibilities:
  • Monitor, triage, and manage technology procurement, software distribution, fulfillment, service request, incident, enhancement, and related contract/procurement workflow queues.
  • Review technology procurement submissions against documented criteria; determine required assessment routing, including digital accessibility, security, AI, state, and other procurement-related reviews as applicable.
  • Assign, route, and track assessment and fulfillment tasks with the appropriate review teams, Service Management, OBSS, DoIT Business Office, ServiceNow, Enterprise Applications, suppliers, contract managers, and other stakeholders.
  • Identify incomplete or unclear submissions; request missing documentation and guide customers on requirements, next steps, timelines, and expectations.
  • Coordinate software distribution requests for faculty, staff, students, and departments; help ensure product lines, pricing, fulfillment steps, and knowledge articles are current and accurate.
  • Support software or contract establishment, procurement, renewal, pricing, billing, justification, and budget coordination according to shared agreements and established processes.
  • Participate in supplier and internal stakeholder discussions related to software licensing, contract requirements, fulfillment requirements, product-line changes, and legal/procurement review needs.
  • Maintain accurate workflow records, status notes, task assignments, training materials, process documentation, FAQs, published guidance, and customer communications.
  • Track request status, aging, blockers, handoffs, renewals, and escalations; prepare status reports, ROI or trending analysis, leadership summaries, and recommendations as needed.
  • Support training and knowledge transfer for FTE staff and the newly created permanent position, including transition of responsibilities as recruitment, onboarding, and training are completed.
  • Participate in continual service improvement by using customer and stakeholder feedback to refine workflows, documentation, policies, and service processes. 
Required education/certification:
  • Bachelor's degree or equivalent combination of education and relevant experience in service management, software distribution, procurement, contract coordination, business operations, customer service, project coordination, or administrative workflow management.
  • No technical certification required. 
Preferred education/certification:
  • Degree in business administration, information systems, public administration, project management, communications, or related field preferred.
  • ITIL Foundation, CAPM, PMP, software asset management, or similar process/project management training preferred but not required. 
Interested? Learn more:
Click the apply button or contact our recruiter Jason at Jason.Slabaugh@dppit.com to learn more about this position (#26-00567).

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.


 

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