Technology Generalist I

Title

Technology Generalist I

About the Organization Jeff Bank has achieved incredible growth and success since its inception in 1913, and it could not have happened without the energy, desire and talent of our employees. We embrace diversity and recognize the importance of creating a team that is committed to the success of our customers, the communities we serve, the Bank and each other.

Our commitment presents many possibilities for career development. Bring your professional image and your passion for providing exceptional service to a dynamic team dedicated to helping create successful businesses, opportunities, financial health and strong, vibrant communities.

We offer a broad range of exciting employment opportunities, with competitive compensation and comprehensive benefits that include:

Health & Welfare Benefits

Paid Time Off

Retirement Savings

Employer Paid Life & Disability Insurance

Flexible Spending Accounts

Tuition Assistance Program

Employee Banking & Loan Discounts

Employee Assistance Program

Continuous Training and Development Opportunities Position Technology Generalist I Description

Position Summary

The Technology Generalist I is responsible for the administration, maintenance, security, and continuous operation of the Bank's technology infrastructure. This position serves as the technical owner of assigned systems and works to ensure reliable, secure, and efficient technology services that support business operations and regulatory compliance.

The Technology Generalist I administers server environments, business applications, cloud services, cybersecurity tools, telecommunications, and technology vendors while partnering with the IT Manager on technology projects and strategic initiatives. This position also provides technical guidance to IT Systems Support Specialists on escalated issues.

Essential Duties & Responsibilities

Infrastructure Administration

• Administer Windows server environments and core technology infrastructure.
• Monitor system health, capacity, and performance.
• Perform routine system maintenance and upgrades.
• Maintain technology availability and reliability.
• Maintain Group Policy configurations.

Microsoft 365 & Identity Management

• Administer Microsoft 365 services
• Manage user accounts, permissions, licensing, and security groups.
• Configure and maintain Microsoft Entra ID (Azure Active Directory)
• Support email administration and collaboration tools.

Cybersecurity Administration

• Administer endpoint protection solutions.
• Monitor cybersecurity alerts and respond appropriately.
• Perform vulnerability remediation activities.
• Support multifactor authentication and identity security.
• Maintain cybersecurity documentation.
• Assist with technology risk assessments.

Banking Technology & Applications

• Support core banking and ancillary applications.
• Coordinate software updates and application maintenance.
• Troubleshoot system integrations.
• Work with vendors to resolve application issues.
• Support new technology implementations.

Vendor & Technology Management

• Coordinate vendor support requests.
• Assist with hardware and software procurement.
• Evaluate technology solutions and recommendations.

Business Continuity & Compliance

• Support backup and disaster recovery processes.
• Participate in business continuity testing.
• Maintain technology documentation.
• Assist with regulatory examinations and IT audits.
• Ensure compliance with Bank technology policies.

Project Participation

• Participate in technology implementation projects.
• Test new technologies before deployment.
• Recommend operational improvements.
• Assist in developing technology standards.

Leadership & Collaboration

• Provide technical guidance to Systems Support Specialists.
• Share knowledge and best practices.
• Assist with technical training.
• Serve as an escalation resource for complex technical issues.

Salary Range - $24.00 - $30.00

Position Requirements

Minimum Qualifications

Education - Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field preferred. Equivalent experience may be considered.

Experience - 4-6 years of progressive IT experience. Experience administering Microsoft environments. Experience with networking and infrastructure.

Financial institution experience preferred.

Knowledge & Skills - Windows Server, Microsoft 365 Administration, Microsoft Entra ID, Active Directory, Group Policy, Virtualization, Endpoint security, Backup technologies, Disaster Recovery. Strong analytical and problem-solving skills.

Full-Time/Part-Time Full-Time Location Operations Building Number of Openings 1 Post Internal Days 30 EOE Statement Affirmative Action Notice

Jeff Bank is proud to be an Affirmative Action Equal Opportunity Employer Minorities/Females/Disabled/Veteran. Our Bank is committed to a policy of equal employment opportunity for applicants and employees. We treat each in a manner free of discrimination regarding race, creed, color, religion, sex, sexual orientation, national origin, age, disability, marital status, veteran status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

Pay Transparency Policy

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

This position is currently accepting applications.

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