Technology Engagement Manager

Posting Details

Posting Summary

Logo Posting Number STA00263PO26 Job Family Information Technology Job Function General IT USC Market Title Technology Solutions Consultant Link to USC Market Title https://uscjobs.sc.edu/titles/205014 Job Level P4 - Professional Business Title (Internal Title) Technology Engagement Manager Campus Columbia Work County Richland College/Division Division of Information Technology Department IT Service Management State Pay Range T08 USC Market Range MRL - $95,423 $121,664 $147,906 Anticipated Hiring Range $95,423 - $121,664 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule

• Standard working schedule: 8:30am 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Basis 12 months Job Search Category Information Technology

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelors degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary

Technology Engagement Manager:

Spend your days enjoying one of the most beautiful university campuses in America at the University of South Carolina, located in the vibrant capital city of one of the nations fastest-growing states. Join us in revolutionizing the Division of Information Technology as we transform our campus into a cutting-edge technological marvel! As a Gamecock, you will be part of a dynamic, fast-paced, and talented team, while making a significant impact on the technology that powers our university and creates a #1 ranked first-year experience for our students. Enjoy an urban setting while showcasing your expertise and contributing to the next chapter of our universitys remarkable story.

About the Role:

The Technology Engagement Manager serves as a strategic partner and primary liaison between The USC Systems academic and administrative units and the Division of IT at the University of South Carolina. This role ensures all units are well-supported in aligning their technology needs with institutional IT standards, strategic priorities, and compliance requirements. A core function of the position is to guide customers through the IT Purchasing Portal, which is designed to streamline and improve transparency in IT procurement. The Technology Engagement Manager ensures that IT purchases are properly submitted through the portal for review, helping units navigate the process efficiently and effectively.

Key Responsibilities:

• Guide customers in developing strong, strategic, and well-prepared requisitions. Youll advise on required documentation, recommend valuable supporting information, and help navigate decision pathways to ensure efficient, high-quality outcomes.
• Develop deep insight into each units goals, operations, and challenges, becoming a trusted advisor across the organization. Youll foster collaborative relationships both horizontally and vertically, driving alignment and shared success.
• Collaborate with system leaders to identify and articulate the technology, talent, and capability investments that will advance academic, administrative, and research excellence

What Were Looking For:

• A strategic relationship-builder who can quickly understand diverse unit needs and translate them into actionable plans and well-structured requisitions.
• A trusted advisor with strong judgment and organizational savvy, capable of navigating complex decision pathways and influencing stakeholders at all levels.
• A collaborative partner who communicates clearly and confidently, and can align technology, talent, and capability investments with institutional priorities.
• A proactive, solutions-oriented professional who thrives in a dynamic environment and is motivated by advancing academic, administrative, and research excellence.

Why Join Us?

• Make a meaningful impact by shaping the technology, talent, and capabilities that advance academic, administrative, and research excellence.
• Partner with engaged leaders across the organization and serve as a trusted advisor in high-visibility, strategic initiatives.
• Grow your influence and expertise in a collaborative, mission-driven environment that values innovation and thoughtful decision-making.
• Be part of a forward-thinking team that is committed to continuous improvement, strong partnerships, and delivering measurable results.

Perks of the University of South Carolina:

• Downtown COLA Location: Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events.
• Energetic Leadership: Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC, making your role impactful and exciting.

Job Related Minimum Required Education and Experience

• Requires a bachelors degree in a job-related field and 4 or more years of job-related experience, which may be substituted by an equivalent combination of job-related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials Preferred Qualifications

• Masters degree in Information Technology, Business Administration, Higher Education Administration, Public Administration, Organizational Development, or a related field.
• Experience working in higher education, particularly at an R1 or comparably complex research institution, with familiarity in academic, administrative, and research operational needs.
• Professional certification(s) aligned with relationship management, governance, or project leadership, such as:
• BRMP or CBRM (Business Relationship Management Professional)
• ITIL Foundation or higher
• Prosci or other change management certification
• PMP, CAPM, or PgMP
• Demonstrated experience coaching campus or organizational leaders in articulating strategic technology needs, aligning priorities, and planning capability roadmaps.
• Experience in IT procurement processes, purchasing governance, contract review, or technology intake and evaluation.
• Skill in organizational change management, including end-user engagement, communications planning, and adoption support.

Knowledge/Skills/Abilities

• Knowledge of IT procurement processes, vendor evaluation, contract considerations, and technology acquisition lifecycle.
• Understanding of higher education operations, including academic, administrative, research, and compliance environments.
• Familiarity with information security, data privacy, accessibility (e.g., WCAG/Section 508), and risk assessment requirements related to IT systems.
• Relationship-building and collaboration skills to engage faculty, staff, researchers, executives, and IT professionals across a distributed campus environment.
• Strategic thinking and planning skills to help partners articulate needs, identify opportunities, and develop multi-year roadmaps.
• Communication skillswritten, verbal, and presentationto convey complex topics clearly to diverse audiences.
• Process improvement skills, including workflow analysis and designing enhancements for efficiency and transparency.
• Change management skills, including stakeholder engagement and supporting adoption of new technologies or processes.
• Ability to work independently and collaboratively, managing multiple relationships and priorities simultaneously.
• Ability to maintain confidentiality and handle sensitive information with professionalism.

Job Duties

Job Duty

Technology Purchasing Support

• Guide customers through the IT Purchasing Portal by helping them think through IT needs early in the process, use the interactive workflow, and understand required or recommended next steps.
• Help customers prepare strong, complete, and well-planned requisitions by advising them on required documentation, recommended information, and decision pathways.
• Connect customers with college/department IT experts or SMEs identified in the Discovery Phase (IT Directors, Business Managers) to support early consultation, ensuring requests are properly scoped, aligned with existing IT solutions, and optimized before reaching Purchasing.
• Provide clear, ongoing communication around process visibilityincluding timeline expectations, routing stages, and where a request sits in the workflowto reduce frustration and improve transparency before a request reaches the procurement office.

Essential Function Yes Percentage of Time 25 Job Duty

Relationship & Engagement Management

• Serve as the strategic interface between the Division of IT and USC System academic and administrative units to stimulate, surface, and shape technology demand, ensuring that the potential business value of IT services, solutions, and capabilities is captured, realized, optimized, and recognized.
• Build and maintain value-adding, strategic partnerships by developing deep knowledge of each units goals, operations, and challenges, and by fostering positive relationships both horizontally and vertically across the organization.
• Support business value realization through consultation, value planning, business case development, financial awareness, expectation management, and identification of opportunities for IT to add value.
• Ensure effective communication and progress on unit-related IT initiatives, including escalation management, risk avoidance, and consistent updates.
• Educate campus partners about IT processes, roles, and capabilities, and establish clear communication channels across business functions.
• Measure, document, and communicate business value delivered to partner units on a periodic basis.

Essential Function Yes Percentage of Time 25 Job Duty

Strategic Alignment & Standardization

• Partner with system units to ensure technology solutions align with university-wide IT standards, security policies, long-term strategic priorities, and emerging institutional needs.
• Collaborate with system leaders articulate technology, people, and capability needs that will advance academic, administrative, and research performance.
• Partner with leadership to develop and maintain multi-year business capability roadmaps, integrating unit-level goals, enterprise IT strategies, digital transformation priorities, and long-range plans.
• Think strategically to pinpoint opportunities for AI or technology-enabled improvement, assess readiness and adoption potential, measure progress, and support future roadmap development.
• Partner with business leadership to plan and evaluate new joint initiatives, assess how proposals align with institutional priorities, and determine fit within roadmaps and budget cycles.
• Advocate for USC System strategic plans to ensure IT planning across the university is aligned, informed, and forward looking.

Essential Function Yes Percentage of Time 25 Job Duty

Procurement Coordination & Process Improvement

• Collaborate with IT governance groups, procurement offices, security teams, accessibility specialists, legal counsel, and contracting experts to streamline approvals and reduce duplication of effort.
• Partner with the Project Management Office to ensure a healthy, well-managed portfolio of initiatives, especially those involving complex purchasing, implementation, or cross-unit coordination.
• Evaluate joint initiatives for alignment with institutional strategy, identifying opportunities for convergence, shared enterprise solutions, and measurable benefits.
• Support organizational change management to ensure smooth adoption of technology-related procurement and implementation initiatives, enabling successful transformation across units. *Correlate business value and organizational priorities to purchasing decisions, planning activities, and goal-setting to ensure investments are tied to outcomes that matter.
• Identify recurring procurement bottlenecks or customer pain points and recommend process redesigns, workflow enhancements, or improvements to the IT Purchasing Portal.
• Utilize purchasing and planning data to generate insights, track trends, identify gaps, and support evidence-based decision-making across the institution.

Essential Function Yes Percentage of Time 20 Job Duty

Other Duties as Assigned

Other duties as assigned, including but not restricted to completing designated projects originating through internal resource planning and demand processes.

Essential Function Yes Percentage of Time 5

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential

Posting Detail Information

Number of Vacancies 1 Desired Start Date 07/02/2026 Job Open Date 05/06/2026 Job Close Date 06/20/2026 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by June 20, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

Click here to learn more about why you should work at USC.

Quicklink for Posting https://uscjobs.sc.edu/postings/205041 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have at least a bachelor's degree in a job-related field and 4 or more years of job-related experience, which may be substituted by an equivalent combination of certification, training, education and/or experience?
• Yes
• No

Applicant Documents

Required Documents

• Cover Letter
• Resume

Optional Documents