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TECHNOLOGY ASSOCIATE

Sussex County Council

  • Georgetown, DE
  • 3 days ago

    Highlights

    EXAMPLES OF WORK: Assists in the coordination of projects within the Information Technology (IT) Department; assists in the management of day-to-day operations of IT; assists in the management of all quote requests, purchase orders and the budgeting process for the IT Department; assists in the management of Helpdesk problem resolutions, documentation of support issues and maintenance procedures for mobile devices; participates in Audio Visual support for related County Board/Commission meetings; assists with EMS/Sheriff mobile modem installations; assists users with connectivity tethering issues with mobile devices; answers requests/calls, directs inquiries, troubleshoots and corrects problems and coordinates equipment repairs with internal and external parties; creates purchase orders, maintains hardware and software inventories, administers vendor contracts, signs in and out items, such as software CDs, laptops, overhead displays and other related items; researches various topics and questions and other administrative tasks; performs other duties as assigned. QUALIFICATIONS: Minimum High School Diploma or GED with a minimum of five (5) years progressive experience in the field of Information Technology or possession of a Bachelor's Degree in computer related studies and/or equivalent experience is preferred; experience in IT project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects; excellent organizational and customer service skills; excellent verbal and written communication skills; proficient in Microsoft Office (Outlook, Word, Excel); experience with working on an ERP system is preferred; experience with purchasing, budgeting and contracts is preferred.

    Numbers & Facts

    LocationGeorgetown, DE

    Description

    TECHNOLOGY ASSOCIATE

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    Job Description

    TECHNOLOGY ASSOCIATE

    SC-PAY GRADE 12

    DUTIES AND FEATURES OF THE CLASS:

    This position is responsible for the daily operations in support of, and not limited to, a large scale, complex, department level mobile voice/data network, purchasing, management of all contracts and some helpdesk functions. The incumbent is expected to exercise independent judgment in the management of multiple projects. Work requires the exercise of considerable professional skill, initiative, and judgment.

    EXAMPLES OF WORK:

    Assists in the coordination of projects within the Information Technology (IT) Department; assists in the management of day-to-day operations of IT; assists in the management of all quote requests, purchase orders and the budgeting process for the IT Department; assists in the management of Helpdesk problem resolutions, documentation of support issues and maintenance procedures for mobile devices; participates in Audio Visual support for related County Board/Commission meetings; assists with EMS/Sheriff mobile modem installations; assists users with connectivity tethering issues with mobile devices; answers requests/calls, directs inquiries, troubleshoots and corrects problems and coordinates equipment repairs with internal and external parties; creates purchase orders, maintains hardware and software inventories, administers vendor contracts, signs in and out items, such as software CDs, laptops, overhead displays and other related items; researches various topics and questions and other administrative tasks; performs other duties as assigned.

    REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

    Ability to diagnose, troubleshoot, repair, and document mobile voice/data and some desktop hardware related issues; extensive knowledge of Microsoft Office (Outlook, Word, PowerPoint, Publisher, Excel and Access); ability to be on call for afterhours support; ability to establish and maintain effective working relationships with County staff, department heads, elected officials, vendors, representatives from other agencies and the general public; strong project management skills.

    QUALIFICATIONS:

    Minimum High School Diploma or GED with a minimum of five (5) years progressive experience in the field of Information Technology or possession of a Bachelor's Degree in computer related studies and/or equivalent experience is preferred; experience in IT project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects; excellent organizational and customer service skills; excellent verbal and written communication skills; proficient in Microsoft Office (Outlook, Word, Excel); experience with working on an ERP system is preferred; experience with purchasing, budgeting and contracts is preferred.

    ADDITIONAL REQUIREMENTS:

    • Direct Deposit Required
    • 35-hour work week (Monday - Friday)
    • Pre-Employment Background Screening
    • Possession of a valid driver's license
    • Must be willing to work nights and weekends occasionally
    • Some travel may be required

    Revised 06/2023

    Type : INTERNAL & EXTERNAL

    Location : INFORMATION TECHNOLOGY

    Posting Start : 09/24/2026

    Posting End : 12/31/9999

    Details : Pay Grades

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