Technology Assistant - EAST

The Waukesha East Technology Assistant is a member of the District Technology Department stationed daily at Waukesha East High School. The position provides on-site technology support for East students and staff while also completing district Technology Department work. The employee works closely with the East principal on daily building needs while receiving training, direction, and additional assignments from the Technology Department.

EXAMPLES OF DUTIES:

The Technology Assistant will assist the Library Media Specialist/Information Technology Coordinator in:

• Helping students and staff select, locate and use media and electronic resources
• Gathering resources as requested by staff
• Advocating for the use of online databases and other resources provided by the district
• Being knowledgeable about the school curriculum to better assist students and staff
• Having an interest in technology and advocating for its use by students and staff
• Assisting students and teachers with electronic devices and peripherals including iPads, iMacs, Apple TV's, SMART Boards, Printers, Chromebooks, Desktop PC's, etc.
• Troubleshooting problems with and answer questions about these electronic devices and peripherals
• Following school/district procedures when handling broken and damaged iPads
• Being familiar with and have the ability to answer questions about: Gmail, Google Docs, iPad apps, and other software programs
• Learning as new technology evolves
• Helping with troubleshooting network and wireless problems
• Assisting in the library as needed
• Managing various devices and help with the supervision of students in the drop-in lab
• Communicating effectively with staff and students

Clerical duties performed by the Technology Assistant will include:

• Maintaining an organizational system for circulation of technological materials and equipment
• Submitting "IT Helpdesk" tickets for devices in need of repair
• Providing troubleshooting support for computer, device and equipment
• Other clerical duties and projects, as assigned by supervisor