Technology Applications Specialist

May develop and deliver a variety of customized training depending upon customer s need, e.g., customized training plan, feature application training, software training, etc., Follows-up with customers on feedback received from provided training, to ensure complete customer satisfaction. Experience with ServiceNow/ticketing systems or equivalent is a plus, but they would also like to see candidates with experience supporting an enterprise application, data analytics or with coding and scripting knowledge (e.g., bash, powershell, javascript, python or other scripting languages) to support them.

Location: Parma, OH
Pay Rate $22.21 - $ 29.47 /hr
Duration: Temp to hire
Hours: 8:30am- 5:00pm, M-F (2 shifts available. First shift and possible split shift for the other)

Summary:
This position will provide application and production support for applications in Ricoh s portfolio. This position will be responsible for performing monitoring, maintenance and troubleshooting software applications and live systems to ensure they run smoothly and securely. This position will also be involved with ongoing application development, administration and quality control testing as needed.

Responsibilities:
May develop and deliver a variety of customized training depending upon customer s need, e.g., customized training plan, feature application training, software training, etc., Follows-up with customers on feedback received from provided training, to ensure complete customer satisfaction. Keeps current on all products and feature capabilities through independent study and classroom instruction. Uses effective presentation, interpersonal and communication skills.

• Works with Service management to ensure proper request procedures are followed.
• Accounts for all time and activity by recording information in the Activity Tracking system.
• Presents a professional image in business dress and behavior.
• Demonstrates expertise with assigned services and provides specialist services for other duties as assigned.
• Performs a full range of services including customer training, equipment and work-flow observation, and solution presentation for improved methods.
• Works closely with Ricoh manager(s) to provide technical expertise as needed for internal and external service calls for upgrade opportunities and development changes required of Ricoh services.
• Completes all required administrative tasks in an accurate and timely manner.
• Proactively seeks ways to improve Ricoh application systems performance that results in greater customer satisfaction with Ricoh.
• Participates as a communication link on unresolved technical problems/issues.
• Maintains productive, professional relationship with all customers and Ricoh personnel.

Skills/ Experience

• The hiring managers are looking for application/software support skills.
• Knowledge of infrastructure like networking, active directory etc. is helpful in application support but not the focus of an application administrator.
• Experience with ServiceNow/ticketing systems or equivalent is a plus, but they would also like to see candidates with experience supporting an enterprise application, data analytics or with coding and scripting knowledge (e.g., bash, powershell, javascript, python or other scripting languages) to support them.

Qualifications:

• Prefer a 4-year college degree or equivalent experience in a related field.
• Requires advanced computer/connectivity competencies.
• Possesses strong written and verbal communication skills.
• Possesses self-motivation, strong organizational skills and strong interpersonal skills.
• Requires demonstratable Time Management skills.
• Ideal candidates will have a general understanding of office imaging products, document management, computer equipment, data communications and related area networks.
• Possesses methodical approach to identifying problems and developing solutions.
• Requires proficient use of Microsoft Office computer programs.
• Possesses excellent customer service skills including ability to present new concepts and follow-up to ensure approved concepts are implemented and maintained

Benefits: (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.