Technology Applications Spec. II TS Field Support Technology Applications Spec. II TS Field Support

Experience with ServiceNow/ticketing systems or equivalent is a plus, but they would also like to see candidates with experience supporting an enterprise application, data analytics or with coding and scripting knowledge (e.g., bash, powershell, javascript, python or other scripting languages) to support them. May develop and deliver a variety of customized training depending upon customer’s need, e.g., customized training plan, feature application training, software training, etc., Follows-up with customers on feedback received from provided training, to ensure complete customer satisfaction.

Duration:         0-6+ Months (Temp to Engage)
Shift:                 8:30 AM - 5:00 PM (Mon - Fri)
Pay Range:      22.21/Hour - 29.47/hour on W2 (Candidate's experience and fit for the role will determine where in this range they are offered a position)
 
Job Description:
 
This position will provide application and production support for applications in portfolio. This position will be responsible for performing monitoring, maintenance and troubleshooting software applications and live systems to ensure they run smoothly and securely. This position will also be involved with ongoing application development, administration and quality control testing as needed.
 
The hiring managers are looking for application/software support skills. Knowledge of infrastructure like networking, active directory etc. is helpful in application support but not the focus of an application administrator. Experience with ServiceNow/ticketing systems or equivalent is a plus, but they would also like to see candidates with experience supporting an enterprise application, data analytics or with coding and scripting knowledge (e.g., bash, powershell, javascript, python or other scripting languages) to support them.
 
The manager has edited the qualifications and responsibilities below, so they are accurate to this specific position.
 
Qualifications:
• Prefer a 4-year college degree or equivalent experience in a related field.
• Requires advanced computer/connectivity competencies.
• Possesses strong written and verbal communication skills.
• Possesses self-motivation, strong organizational skills and strong interpersonal skills.
• Requires demonstratable Time Management skills.
• Ideal candidates will have a general understanding of office imaging products, document management, computer equipment, data communications and related area networks.
• Possesses methodical approach to identifying problems and developing solutions.
• Requires proficient use of Microsoft Office computer programs.
• Possesses excellent customer service skills including ability to present new concepts and follow-up to ensure approved concepts are implemented and maintained
 
Responsibilities:
May develop and deliver a variety of customized training depending upon customer’s need, e.g., customized training plan, feature application training, software training, etc., Follows-up with customers on feedback received from provided training, to ensure complete customer satisfaction. Keeps current on all products and feature capabilities through independent study and classroom instruction. Uses effective presentation, interpersonal and communication skills.
• Works with Service management to ensure proper request procedures are followed.
• Accounts for all time and activity by recording information in the Activity Tracking system.
• Presents a professional image in business dress and behavior.
• Demonstrates expertise with assigned services and provides specialist services for other duties as assigned.
• Performs a full range of services including customer training, equipment and work-flow observation, and solution presentation for improved methods.
• Works closely with manager(s) to provide technical expertise as needed for internal and external service calls for upgrade opportunities and development changes required of company services.
• Completes all required administrative tasks in an accurate and timely manner.
• Proactively seeks ways to improve company application systems performance that results in greater customer satisfaction.
Participates as a communication link on unresolved technical problems/issues.
• Maintains productive, professional relationship with all customers and personnel.