| Location | Charlotte, NC |
The Line Service Technician (LST) is responsible for providing safe, efficient aircraft ground handling services while delivering exceptional customer service to aircraft owners, guests, and flight crews. This role is hands on and operations focused, supporting all arriving and departing aircraft with professionalism, urgency, and a positive attitude.
Aircraft Ground Handling & Ramp Operations
Perform aircraft fueling, towing, parking, de icing, placement, and basic cleaning
Operate a wide range of aircraft ground support equipment in accordance with procedures and safety standards
Ensure timely and accurate delivery of all required ground support services for arriving and departing aircraft
Maintain continuous ramp awareness, including aircraft movement, FOD prevention, and changing weather conditions
Perform duties with attention to detail and minimal supervision
Safety & Compliance
Promote safe operations by protecting customers, employees, aircraft, and equipment from harm
Follow all company policies, standard operating procedures, and safety regulations
Use sound judgment when making timely decisions during active operations
Support a safety focused culture by maintaining awareness of ramp hazards and operational risks
Customer Service & Experience
Deliver Modern Aviation's exceptional service by assisting passengers and flight crews with professionalism and care
Greet customers with high energy, a positive attitude, and a willingness to exceed expectations
Anticipate customer needs, offer additional services, and represent Modern Aviation in a professional manner
Maintain a positive image with customers, vendors, partners, and airport stakeholders
Communication & Teamwork
Work effectively with other Line Service Technicians, Customer Service staff, and Operations leadership
Communicate clearly during aircraft movements and active operations
Perform additional duties as assigned by Shift Leads or Line Management
Physical Requirements & Schedule
Ability to stand or walk for extended periods of time
Physical capability to perform frequent bending, reaching, and manual tasks
Must meet physical demands associated with ramp operations
Able to work variable shifts, including nights, weekends, and holidays, as required