Technician II, Client Services

POSITION TITLE: Technician II, Client Services (Full-Time Regular) (Classified)

REQUISITION #: req8670

DEPARTMENT: Information Technology

LOCATION: 215 OFFICE BLDG

BENEFIT CATEGORY: Classified (Non-CBU) Classified Employee Benefit Highlights

EMPLOYMENT TYPE: Full-Time Regular

FLSA STATUS: Non-Exempt

ANNUAL SALARY RANGE: $50,505.00 - 75,758.00 (Salaries are paid biweekly)

ANNUAL ANTICIPATED HIRING RANGE: $50,000.00 - $55,000.00 (Salaries are paid biweekly)

SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 11/14/2026. At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Post-Offer Requirements

• Background check (Background checks are considered in relation to the responsibilities and requirements of the position)

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, domestic partner, children) - eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions - after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

The Technician II in Service Delivery is at the forefront of our organization, serving as the first point of contact for our colleges and customers. A friendly demeanor and excellent communication skills will play a crucial role in providing top-tier assistance and technical expertise. Whether it''s resolving software issues, troubleshooting hardware problems, or guiding users through complex technical challenges, the employee in this position is the hero our clients turn to.

Essential Duties and Responsibilities

• Delivers exceptional customer service using communication skills as a first point of contact for IT related requests for service and support.
• Provides technical and hands-on skills to facilitate and/or complete installations and/or upgrades to enterprise City applications, operating systems, and hardware.
• Troubleshoots, diagnoses, and works with senior technical staff to resolve operating system as well as enterprise application issues.
• Performs hardware setup, installation, configuration of the operating system, as well as troubleshooting. Requires awareness of the business need and environment.
• Works with senior technical staff to create/edit documentation, scripting, packaging, and other tools for applications and systems supported by the team.
• Assist in the ongoing management, maintenance, and technical support for a variety of enterprise infrastructure environments and applications, e.g. Asset, SysAid, Airwatch, CyberArk, Microsoft Deployment Toolkit, etc.
• Provides training for users, departmental business analysts, and IT staff.

This job description is a living document and may not be all-inclusive. Employees are responsible for all other duties as assigned. Employees must be able to perform the essential duties of this job with or without a reasonable accommodation.

Management Responsibilities

No

City Competencies:

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge, Skills, and Abilities

• Knowledge of various operating systems, such as Windows, macOS, Android, iOS, etc.
• Strong knowledge of Microsoft Office 365, the use of OneDrive, and other cloud productivity tools.
• Understanding in the use and support of enterprise applications, such as privilege management, mobile device management, IT asset management and reporting, operating system deployment solutions, and other enterprise-class tools.
• Knowledge and experience installing, configuring, and supporting a wide variety of client and server-based applications in a complex multi-user environment.
• Knowledge of Active Directory, LDAP, and DNS.
• Knowledgeable and skilled in the use of enterprise ticketing systems.
• Demonstrated skills in troubleshooting hardware components, drivers, etc.
• Demonstrated skills in remote management of systems and ability to provide user support.
• Understanding of networking concepts including switching, subnets, and firewalls.
• Ability to evaluate user needs and determine appropriate applications.
• Ability to effectively function in a fast-paced, mission critical technology support environment.
• Ability to convey training information clearly and effectively.
• Ability to understand technical documents common to this environment.
• Ability to separate complex problems into individual components, systematically eliminating potential causes until a resolution is discovered.
• Ability to establish and maintain positive, effective working relationships with users, co-workers and vendors.
• Ability to communicate effectively and clearly with technical and non-technical users in a way that promotes trust.

Required Education and Experience

Minimum: High School Diploma or GED and or functionally related licenses or certificates

Preferred: College degree or equivalent work experience. Associates degree in computer information systems, computer science or related field from an accredited college or university

Experience Requirements

Minimum three years of related experience in technical support; or equivalent combination of education and experience.

Required Certifications/Licenses/Specialized Training

Microsoft (MTA), CompTIA (A+), Cisco (CCENT), or Apple (ACMT, ACiT)

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use

Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee's protected status, or any behavior that violates this policy.

Consistent with the City's respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, national origin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. In addition to the City's commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation.

Note: Some information in your application may be public information under the Colorado Open Records Act.