Application Deadline: 11/2/2026 or until the position is filled.
General Summary
The Fiber Installation & Repair Technician is the face of Rise Internet, serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing fiber and fixed wireless installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations, which may include climbing ladders and working on rooftops.
Essential Duties/Responsibilities
- Works outside or inside customer's home or business to complete installations and repairs.
- Troubleshoots by attempting to identify and remedy sources of internet, video, and telephone service or customer-perceived problems.
- Prepares for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle as needed.
- Maintains company truck and other equipment per service requirements and safety guidelines.
- Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
- Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation.
- Interacts with customers in a professional, courteous manner, including when responding to escalations and repeat customer concerns.
- Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/or functionality of Voice over Internet Protocol telephone equipment.
- Educates customers on the features and functionality of installed products.
- Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services.
- Explains waivers, agreements, and customer release forms.
- May regularly climb ladders and work on rooftops while performing installations and repairs.
- Cleans work area upon completion of job.
- Participates in team meetings as scheduled.
- Applies knowledge and skills acquired through training to relevant aspects of work activities.
- Completes paperwork accurately and reports and records work order status updates as required through various methods or media.
- Regular, consistent, and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operations demands, as needed.
- Follows all Company standard procedures, policies, and safety practices in the course of performing work activities.
- Performs other duties as assigned.
Job Requirements
- High School diploma or GED equivalent preferred; post-high school education a plus
- Minimum 18 years of age
- Valid state driver's license and acceptable driving record in accordance with Company's Motor Vehicle Policy
- Fusion Splicing
- Terminating Anaerobic, LC, ST, and SC Connectors
- Testing OTDR, Power Meters
- Troubleshooting damaged fiber and fiber equipment
- Splice Closures Prep
- Excellent customer service, time management, and decision-making skills
- Working knowledge of PC and MS Office products
- Bilingual in English/Spanish is a plus
- Self-motivated: ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions
- Ability to interact and communicate appropriate information to customers and team members in a professional manner
- Must have a positive attitude and work well in a team setting.
- Ability to effectively maintain professional appearance and demeanor in a variety of work environments
- Ability to read and interpret technical information, such as repair manuals, parts books, etc.
- Basic understanding of electronics and connectivity concepts
- Ability to work required shifts and overtime (as necessary)
- Ability to travel and provide service in assigned geography
- 2 years of telecom/fiber experience.
Working Conditions
- Employee is constantly required to stand, walk, use hands to handle or feel objects, tools, or controls, and reach with hands and arms. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry, and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close-up, distance, peripheral vision, depth perception, and the ability to adjust focus. Full spectrum color vision required.
- Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
- Daily travel within the Company's geographical footprint is required.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility that will ever be required of an employee in this position; however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits