About Us:

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.

With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:

Job Description:

Essential Duties and Responsibilities:

• Enroll patients in remote monitoring of devices; educate patients about devices
• Schedule and monitor device remote transmissions; monitor alerts received from devices and notify patients of significant results and to schedule an appointment with physicians
• Evaluate device programming and proper functioning including batteries and wires/leads; monitor device battery life and voltage
• Program/reprogram devices as needed; identify and address device malfunctions
• Provide care for the physical needs of patients including wound care for newly implanted devices, staple/suture removal
• Notify physicians regarding significant findings/results including irregular heart rhythms
• Complete and upload/scan reports to patients’ electronic medical record
• Order devices, supplies and educational materials for the clinic or to be sent to patients’ homes
• Establish and maintain productive working relationships with people inside and outside the department and/or practice

Supervisory Responsibilities:

None

Additional Responsibilities:

Other duties as may be assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education and/or Experience:

• Completion of an approved cardiac device technical program
• 1-3 years cardiac device management experience
• Patient care experience
• Certification as a Certified Cardiographic Technician
• ACLS and BLS Certification
• Knowledge of cardiac anatomy and physiology, cardiovascular diseases,cardiac medications and cardiac rhythms

Skills and Abilities Required:

• Ability to read and interpret cardiac rhythm data
• Good written and verbal communication skills to convey and receive information effectively (face-to-face, telephone and electronic)
• Good analytical and judgment skills
• Ability to use computer software programs and systems
• Ability to maintain confidentiality regarding patients, personnel and/or financial data
• Excellent organizational skills to work independently, prioritize, handle multiple tasks and manage time

Safety Requirements:

• Compliance with departmental Health and Safety policies and procedures
• Mandatory TB test annually (based on Department guidelines)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of walking, sitting, standing, stooping/kneeling, bending
• Ability to lift up to 25 pounds regularly
• Close vision and ability to focus on computer screens and documents; distance vision; peripheral vision; depth perception; ability to adjust vision focus
• Use of hands to handle, control or feel objects, tools or controls

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Operate in a hospital, medical center or clinic setting
• Routinely use medical devices and equipment including pacemakers, defibrillators and other cardiac devices
• Routinely use standard office equipment such as computers, phones, photocopiers and fax machines
• The noise level in the work environment is usually moderate

Work Schedule:

• 40-hour workweek
• Hours and days to be determined by the business needs of the department
• May require on-call duty and the ability to work outside of scheduled work hours when the need arises

Wayne Health is an EEO/AA/Veteran/Disability Employer