Technician Apprentice

Service Technician Trainee

Role Overview

The Technician's primary goal is to ensure an extraordinary client experience while creating client advocates.  The Technician position will also be responsible for diagnosing and repairing client and dealership vehicles with integrity and ethics, and also maintaining a positive relationship with clients who return with unsatisfactory work in accordance with dealership policies and standards.

Responsibilities

Include the following. Other duties may be assigned.  

• Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
• Communicates additional service requests to the ASM for communication to client  
• Plans work procedure in cooperation with the Shop Foreman  
• Provides labor time estimates to the ASM
• Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients  
• Maintains strict adherence to dealership policy on client vehicle care and operation
• Completes story, or documentation for client repairs  
• Knows and understands dealership computer system  
• Assists Technician Trainees
• Wears approved safety glasses when in designated safety areas
• Keeps work area clean and tidy 
• Attends company and factory training  
• Keeps current with factory technical bulletins  
• Understands and follows Federal, State and local regulations such as disposal of hazardous wastes
• Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction  
• Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements  
• Attends weekly department meetings

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job requires "people" skills and a genuine desire to service the client.  A positive attitude and willingness to be a team member are essential to this position.  

Education and/or Experience

High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations (Including Driver's License)

Operator's Driver's License; State Inspection License.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee frequently is required to taste or smell.  The employee is occasionally required to sit.  The employee must regularly lift and/or move up to 100 pounds and frequently lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

Other   

• Results-Oriented            
• Decision Making            
• Organizational skills            
• Teamwork             
• Flexibility            
• Stress Tolerance