This is a fully remote position We are looking for an IT Knowledge Content Creator to join our team and help us create, maintain, and update our knowledge base and documentation. You will be responsible for writing clear and concise content that explains our IT solutions, services, and processes to our clients.
Numbers & Facts
Location
Newtown Square, PA (Remote)
Description
Job Details Industry: Information Technology Job Title: IT Knowledge Content Creator Duration: 12-Months Location: Fully Remote (EST Hours)
Job Description:
Job Specification: IT Knowledge Content Creator
Overview This is a fully remote position
We are looking for an IT Knowledge Content Creator to join our team and help us create,
maintain, and update our knowledge base and documentation.
Content should be visually appealing. Experience in social media and/or graphical presentations
is helpful.
You will be responsible for writing clear and concise content that explains our IT solutions,
services, and processes to our clients.
You will also collaborate with other teams to ensure that our knowledge base and
documentation are accurate, consistent, and aligned with our quality standards.
You will also provide coaching on how best to use our knowledge process to our knowledge
contributors.
Responsibilities
Write, edit, and proofread content for our knowledge base and documentation, following our
process documentation and best practices.
Ensure that our content is easy to understand, relevant, and up to date.
Monitor analytics and feedback to identify and prioritize content gaps and improvement
opportunities.
Work with subject matter experts, service owners, developers, and support agents to gather and
validate information.
Use content management systems and tools to publish and update content.
Monitor and maintain the quality and accuracy of our content.
Analyse Knowledge Portal and chatbot searches to improve article searchability.
Provide knowledge creation support to knowledge contributors when needed.
Train and coach new and existing staff on how to use and contribute to our knowledge base and
documentation.
Stay updated on our products, services, and industry trends.
Requirements
Excellent content writing skills, with the ability to write clear, concise, and engaging content for
different audiences and purposes.
Excellent communication skills, with the ability to collaborate with different teams and
stakeholders.
Attention to detail, with the ability to proofread and edit content for grammar, spelling,
punctuation, and style.
Adaptability, with the ability to work in a fast-paced and dynamic environment.
Ability to learn and closely follow technical processes and guidelines.
Analytical abilities, with the ability to use data and feedback to improve content quality and
effectiveness.
Experience with content management systems and tools, such as Service Now.
Knowledge of HTML, CSS, and Markdown. - A benefit
Technical support background, with the ability to troubleshoot and resolve client issues. - A
benefit
Bachelor's degree in a technical field, or equivalent work experience. - A benefit
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.