Technical Writer

Working closely with the Business Analyst, IT subject-matter experts, and IT leadership, the Technical Writer will transform discovery findings and technical knowledge into clear, accurate, consistent, maintainable documentation. Preferred Qualifications: Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.

DPP is seeking a Technical Writer for an opportunity with our client in Spartanburg, SC.
 
Work location: Onsite in Spartanburg, SC with light travel to offices and facilities around Spartanburg County.
Duration: 12 months with possibility of extension
Terms: W2 Contract
Candidate location: Must be a SC resident or willing to commute or relocate to SC prior to starting the role.
 
Position Summary:

• The Technical Writer will create, standardize, and organize the authoritative documentation produced through the County's Documentation Recovery initiative.
• Working closely with the Business Analyst, IT subject-matter experts, and IT leadership, the Technical Writer will transform discovery findings and technical knowledge into clear, accurate, consistent, maintainable documentation.
• Deliverables will support cybersecurity, IT operations, knowledge transfer, incident response, disaster recovery, business continuity, and long-term operational resilience.

Responsibilities:

• Develop and maintain clear, professional technical documentation using standardized County templates and conventions.
• Create SOPs, operational procedures, system and application documentation, infrastructure documentation, runbooks, support procedures, administrative procedures, and knowledge-based articles.
• Create and maintain incident-response, disaster-recovery, business-continuity, restoration, and recovery documentation in coordination with SMEs and leadership.
• Translate complex technical information and SME interviews into accurate documentation usable by technical staff and appropriate operational audiences.
• Create and refine diagrams, workflows, process maps, architecture-supporting visuals, and documentation graphics using Microsoft Visio.
• Use Microsoft 365 extensively, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration/document-management capabilities.
• Apply consistent terminology, formatting, versioning, metadata, document ownership, review dates, and change history.
• Collaborate with the Business Analyst to convert discovery outputs, requirements, inventories, and process maps into finished documentation.
• Conduct document reviews with SMEs, reconcile feedback, verify technical accuracy, and prepare documents for approval and publication.
• Help establish reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.

Required Qualifications:

• 5+ years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.
• Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.
• Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
• Demonstrated experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables.
• Strong editing, information-architecture, document-organization, formatting, and quality-control skills.
• Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
• Exceptional ability to translate technical concepts and SME knowledge into clear, concise, accurate, usable documentation.
• Ability to manage multiple documents and review cycles while maintaining consistency and attention to detail.

Required Education & Certifications:

• Bachelor's degree in Technical Communication, English, Information Technology, Information Systems, or a related field, OR equivalent relevant professional experience.
• Demonstrated experience and quality of prior work are more important than a specific certification.

Preferred Qualifications:

• Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.
• Experience with documentation recovery, knowledge-management, or large-scale documentation-standardization initiatives.
• Experience designing and administering SharePoint-based documentation libraries, templates, metadata, and lifecycle practices.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Government or other highly regulated environment experience.

Preferred Education & Certifications:

• Certified Professional Technical Communicator (CPTC), ITIL Foundation, or comparable technical writing/IT certification.
• Certifications are preferred but will not substitute for demonstrated experience and an excellent portfolio.

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
 
Interested? Learn more:
Click the apply button to learn more about this position (#26-01071).
 DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D