Technical Writer

The Technical Writer will be responsible for creating documentation to assist the team with communication, training, projects, organization, processes and procedures.

Responsibilities

• Lead an audit of current knowledge base systems and provide strategic recommendations for changes and improvements.
• Write concise documentation, including knowledge base processes, best practices, communications, and presentations.
• Create and maintain internal site content to ensure it is organized, accurate, and aligned with brand standards.
• Maintain a content library to support communications, team document control, team collaboration, and external sharing.
• Write and simplify processes and procedures into clear language, workflows, and instructions.
• Participate in all stages of documentation development, from project planning through release, including developing, writing, editing, and publishing content.
• Identify opportunities for operational efficiency while documenting processes and communicate recommended improvements to team leadership.
• Collaborate with teams across disciplines to develop documentation that meets its intended purpose within schedule and budget constraints.
• Lead or support document retention, file naming, and file storage initiatives.
• Tailor content to its context, format, and intended audience, applying critical thinking to ensure it meets content standards.
• Maintain a working knowledge of relevant industry-standard platforms.
• Create internal forms to collect information and initiate tracking processes for new project requests.

Skills

• Minimum 3 years of experience as a Content or Technical Specialist.
• Proficiency in document creation and collaboration tools, such as Google Workspace or equivalent.
• Experience organizing and maintaining content in knowledge management platforms, such as Notion or equivalent.
• Experience using ticketing systems, such as Jira or equivalent, including creating and maintaining canned responses for accurate, consistent customer communications.
• Effective written and verbal communication skills, with the ability to translate complex information into clear, accessible content.
• Experience collaborating with technical subject matter experts to develop accurate documentation.
• Ability to manage multiple documentation projects, prioritize competing requests, and meet deadlines.
• Ability to adapt to changing requirements and project priorities.
• Experience creating and editing visuals, such as annotated screenshots, diagrams, and illustrations, to support written documentation.
• Proficiency in image editing, graphic design, and publishing tools, such as Adobe Photoshop, Illustrator, InDesign, Quark, or equivalent a plus
• Experience in editorial work, copywriting, and/or analytics a plus
• Experience with data visualization tools, such as Tableau or equivalent, preferred.

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