This is a remote position.
Position Summary
The Technical Writer develops clear, accurate, and user-focused content that helps employees, customers, and other audiences understand products, systems, services, and technical processes. This position works closely with subject-matter experts and internal teams to translate complex information into practical documentation and easy-to-follow resources.
Key Responsibilities
* Develop user guides, product documentation, technical manuals, and online help content.
* Research technical subjects and gather information from subject-matter experts.
* Translate complex technical concepts into clear and accessible language.
* Create step-by-step instructions, reference materials, and knowledge resources.
* Review existing documentation and identify areas requiring clarification or improvement.
* Collaborate with engineering, product, technology, training, and business teams.
* Maintain consistent terminology, formatting, and documentation standards.
* Edit technical content for accuracy, clarity, organization, and readability.
* Create documentation for new products, systems, features, and processes.
* Track changes to technical information and update published materials when necessary.
* Participate in documentation projects from initial research through final publication.
* Recommend improvements to documentation structure and content-development practices.
Requirements
* Bachelor’s degree in English, Communications, Technical Writing, Journalism, Information Technology, or a related field, or equivalent professional experience.
* Demonstrated ability to communicate complex information clearly.
* Strong writing, editing, research, and proofreading skills.
* Ability to understand and organize technical information.
* Experience working with digital documentation and content-development tools.
* Strong attention to accuracy, consistency, and readability.
* Ability to collaborate effectively with subject-matter experts and cross-functional teams.
* Ability to manage multiple writing projects and deadlines in a remote environment.
Preferred Qualifications
* Experience creating software, product, healthcare, financial, or technical documentation.
* Familiarity with content-management systems or knowledge bases.
* Experience with documentation platforms such as Confluence, Git-based documentation, or similar tools.
* Understanding of information architecture and content organization.
* Experience working with distributed or remote teams.
Benefits
Eligible employees may receive medical, dental, and vision coverage; paid time off; company holidays; retirement benefits; life and supplemental insurance options; professional development opportunities; and remote-work support.
Benefits are provided to eligible employees in accordance with company policies and applicable plan requirements.
Equal Employment Opportunity
The company is committed to providing equal employment opportunities to all qualified applicants and employees without regard to legally protected characteristics under applicable federal, state, or local law.