Technical Writer II

The successful candidate will possess strong analytical and documentation skills, the ability to translate complex business processes into clear and repeatable testing procedures, and experience gathering system access requirements, navigation steps, screenshots, and supporting artifacts necessary for test execution and auditability. This role partners with Line of Business (LOB) Subject Matter Experts (SMEs), process owners, testers, and governance teams to document end-to-end workflows, system navigation instructions, testing methodologies, evidence requirements, and testing decision criteria.

Our client, a Banking company, is looking for a Technical Writer II for their Charlotte, NC location.
 
Responsibilities:

• The Technical Writer will be responsible for developing, maintaining, and enhancing Quality Assurance (QA) test scripts, desktop procedures, and supporting documentation used to assess operational, regulatory, and control effectiveness. This role partners with Line of Business (LOB) Subject Matter Experts (SMEs), process owners, testers, and governance teams to document end-to-end workflows, system navigation instructions, testing methodologies, evidence requirements, and testing decision criteria.
• QA Test Script Development
• Develop new QA and QC test scripts based on business processes, controls, policies, procedures, regulatory requirements, and operational risks.
• Update and maintain existing test scripts to reflect process, system, policy, and control changes.
• Document detailed testing steps, expected results, pass/fail criteria, evidence requirements, and decision methodology.
• Ensure testing documentation supports repeatable execution and independent validation.
• SME Engagement & Process Analysis
• Partner with Line of Business Subject Matter Experts to understand end-to-end operational processes and control activities.
• Conduct interviews, walkthroughs, and process review sessions to gather testing requirements and clarify business rules.
• Translate complex operational procedures into clear, concise, and actionable testing instructions.
• System Navigation & Access Documentation
• Identify and document required system access, entitlement requirements, and user permissions necessary for test execution.
• Develop detailed navigation procedures that guide testers through applicable systems and applications.
• Capture, annotate, and maintain screenshots demonstrating required navigation paths, system fields, reports, and validation points.
• Create documentation that enables testers to efficiently locate source data and supporting documentation.
• Testing Methodology & Governance
• Develop test questions and testing procedures that evaluate adherence to controls, policies, regulatory requirements, and business standards.
• Ensure documentation includes complete sampling, population, evidence, and testing requirements.
• Support test rationalization, control mapping, and governance initiatives.
• Participate in script reviews and incorporate stakeholder feedback prior to implementation.
• Documentation Management
• Maintain version control and change history for all testing documentation.
• Ensure documentation is audit-ready, examiner-ready, and aligned with established QA governance standards.
• Support training and knowledge transfer activities related to new and revised test scripts.

 
Requirements:

• Bachelor's degree or equivalent experience.
• 3+ years of technical writing, process documentation, quality assurance, testing, risk management, controls, audit, or operational excellence experience.
• Experience developing, enhancing, or maintaining QA, QC, Audit, Risk, Compliance, or Control Testing documentation and test scripts.
• Experience documenting system access requirements, application navigation steps, evidence requirements, and annotated screenshots for testing procedures.
• Experience documenting business processes, procedures, workflows, testing methodologies, or operational controls.
• Strong interviewing and facilitation skills when working with SMEs.
• Experience creating detailed desktop procedures, process documentation, test scripts, or training materials.
• Proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, Visio, and collaboration tools.
• Exceptional attention to detail and written communication skills.
• Experience within financial services, banking operations, global operations, or regulatory compliance environments.
• Knowledge of banking operations, financial services, regulatory compliance, or operational risk programs.
• Experience supporting audit, regulatory examinations, MRA/MRIA remediation, or issue management activities.
• Experience with quality assurance applications, workflow tools, test management platforms, or governance frameworks.
• Experience creating annotated screenshots, workflow diagrams, and visual process documentation.
• Familiarity with policy, procedure, control testing, and examiner-ready documentation standards.
• The ideal candidate can independently engage with business partners, quickly learn unfamiliar processes and systems, obtain required access information, document complex navigation steps, and translate operational requirements into clear, executable QA test scripts. They possess a strong understanding of control-based testing and can develop documentation detailed enough for an independent tester or auditor to execute without additional guidance from a Subject Matter Expert.
• The successful candidate will possess strong analytical and documentation skills, the ability to translate complex business processes into clear and repeatable testing procedures, and experience gathering system access requirements, navigation steps, screenshots, and supporting artifacts necessary for test execution and auditability. Test scripts must be sufficiently detailed to enable independent execution without reliance on institutional knowledge.
• Microsoft Office
• Microsoft Outlook
• Microsoft Word

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

Why Should You Apply?

• Health Benefits
• Referral Program