Technical Writer Banking Domain (LoanIQ / DEAL)

Role : Technical Writer – Banking Domain (LoanIQ / DEAL)

Location : Ottawa / Toronto (Hybrid)

Rate: CAD 60/hr to CAD 65/hr

Experience: 8+ Years
Domain: Commercial Lending / Banking Technology

Role Overview

We are seeking an experienced Technical Writer with expertise in Banking and Lending platforms to create, maintain, and govern high-quality documentation for the DEAL platform, LoanIQ, and associated banking systems. The role requires translating complex business and technical concepts into clear, user-friendly documentation that supports operational users, technology teams, and new joiners.

The ideal candidate should possess strong documentation skills, experience with Confluence, and a solid understanding of banking workflows, lending operations, and enterprise applications.

Key Responsibilities

1. LoanIQ & DEAL Documentation

• Create, maintain, and enhance comprehensive documentation for DEAL and LoanIQ processes.
• Convert existing knowledge, business processes, and SME inputs into structured Confluence pages.
• Document:

• • Business process flows
  • Functional features and capabilities
  • System workflows
  • User guides
  • Operating procedures
  • FAQs and troubleshooting guides

• Collaborate with Business Analysts, SMEs, Product Owners, and Technology teams to gather and validate information.
• Ensure documentation remains accurate and up to date with system enhancements and process changes.

2. Onboarding & Knowledge Management

• Design and maintain onboarding material for:

• • LoanIQ
  • DEAL Platform
  • Other Banking and Lending systems

• Create role-based onboarding guides for:

• • Business Users
  • Operations Teams
  • Technology Teams
  • New Joiners

• Develop learning paths, quick-start guides, reference manuals, and training content.
• Support knowledge transfer sessions and onboarding workshops.
• Establish documentation standards, templates, and best practices.

3. Documentation Governance

• Maintain centralized documentation repositories within Confluence.
• Ensure version control and adherence to documentation standards.
• Review and improve existing documentation for clarity, completeness, and usability.
• Work closely with stakeholders to identify documentation gaps and drive continuous improvement.

4. Stakeholder Collaboration

• Partner with Lending Operations, Business Analysts, Product Teams, Developers, and QA teams.
• Participate in requirement discussions and solution walkthroughs to understand system changes.
• Translate technical and business information into content suitable for multiple audiences.

Required Skills & Experience

Banking Domain Expertise

• Strong understanding of:

• • Commercial Lending
  • Corporate Banking
  • Loan Servicing
  • Syndicated Loans
  • Credit Operations

• Experience documenting banking applications and operational processes.

LoanIQ Experience

• Hands-on knowledge of Finastra LoanIQ.
• Understanding of:

• • Deal Setup
  • Facilities & Loans
  • Drawdowns
  • Interest & Fees
  • Payments
  • Loan Operations
  • Reconciliation Processes

Documentation Tools

• Advanced experience with:

• • Confluence
  • Microsoft Office Suite
  • Visio / Lucidchart (preferred)
  • SharePoint (preferred)

Core Competencies

• Excellent written and verbal communication skills.
• Strong interviewing and information-gathering skills.
• Ability to translate complex technical concepts into business-friendly documentation.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Experience in Investment Banking, Commercial Banking, or Lending Operations.
• Exposure to Agile delivery methodologies.
• Experience creating training material and onboarding curricula.
• Familiarity with Jira and SDLC processes.
• Experience working with globally distributed teams.