Technical Writer - AR Hardware & Operations

Our client, a IT Services and Consulting company, is looking for a Technical Writer - AR Hardware & Operations for their San Jose, CA location.

Responsibilities:

• Create Operational SOPs: Author, edit, and maintain detailed Standard OperatingProcedures (SOPs) for data collection pilots and large-scale studies. These documents must ensure 100% protocol adherence by non-technical operators.
• Hardware Documentation: Produce clear, visual-heavy guides for the setup, calibration, hygiene, and maintenance of proprietary AR headsets, sensors, and motion capture rigs.
• Translate Engineering Requirements: Collaborate with Research Scientists, Hardware Engineers, and Program Managers to distill complex technical requirements into user-friendly instructions for the operations team.
• Quality Assurance & Feedback Loops: Observe data collection sessions (in-lab or via video) to validate the effectiveness of your documentation. iterate rapidly based on operator confusion or data quality feedback.
• Safety Protocols: Work with EHS (Environment, Health, and Safety) teams to document safety guidelines for users navigating physical spaces while wearing immersive hardware.
• Information Architecture: Manage the knowledge base (e.g., Confluence, internal Wikis), ensuring version control and easy access for a distributed workforce.
• Multimedia Content: Create or coordinate the creation of instructional assets, including diagrams, flowcharts, and short video tutorials to supplement written text.

Requirements:

• Experience: 5+ years of experience as a Technical Writer, with at least 2 years focused on Hardware, Manufacturing, Operations, or AR/VR technologies.
• Portfolio: A strong portfolio demonstrating your ability to write procedural documentation (SOPs), hardware user guides, or troubleshooting manuals. Please include samples of "Step-by-Step" instructions.
• Technical Aptitude: Demonstrated ability to quickly learn proprietary hardware and software tools. You must be comfortable troubleshooting basic technical issues to document them accurately.
• Visual Communication: Proficiency in capturing and editing screenshots/photos and creating diagrams (using tools like Snagit, Photoshop, Lucidchart, or Visio) to explain physical actions.
• Tools: Expert-level proficiency in documentation platforms such as Confluence, Google Workspace, or specialized CMS tools (MadCap Flare, etc.).
• Adaptability: Experience working in an Agile/Scrum environment where hardware and software specifications change rapidly.
• Domain Knowledge: Previous experience specifically with Augmented Reality, Computer Vision, or Machine Learning data pipelines.
• Video Production: Ability to film and edit short instructional videos (Premiere Pro, Camtasia) for training purposes.
• UX Writing: Experience writing on-device UI/UX copy or error messages for the data collection software.
• Training Experience: Background in instructional design or delivering training sessions to operational staff.
• Audience Empathy: The ability to write for a non-technical audience (data collectors) without losing the technical nuance required by engineers.
• Attention to Detail: In data collection, a missed step means corrupted data. You must be meticulous.
• Proactive Communication: The confidence to chase down Subject Matter Experts (SMEs) and extract the necessary information.
• Years of Experience: 6.00 Years of Experience

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities