Communications and Documentation Specialist

Position Overview

The Southern Company Power Delivery Data Analytics Team is seeking a Communications and Documentation Specialist to support internal communications and technical documentation efforts. This role plays a key part in developing and maintaining high-quality technical content, engaging internal audiences, and ensuring seamless knowledge transfer across teams.

Key Responsibilities

• Technical Documentation & Knowledge Management

  • Compose and review technical documentation and user guides for internal software applications and analytics dashboards.
  • Maintain and update existing knowledge base articles ahead of fix version releases.

• Content Creation & Communication

  • Develop compelling PowerPoint presentations and video content to showcase new applications, features, and benefits.
  • Draft clear and effective emails and newsletters to communicate updates, changes, or announcements related to technical projects.
  • Compose concise technical one-pagers for executive leadership.

• User Research & Website Management

  • Research and synthesize user feedback to enhance content quality and effectiveness.
  • Support website maintenance and content development, ensuring accuracy and clarity.

Required Qualifications

• Experience: 1-3 years in technical writing (specifically in end-user product documentation) or a related field.
• Writing & Editing: Strong ability to create engaging written communications with a superior understanding of language and grammar (APA and MLA experience preferred).
• Technical Proficiency: Familiarity with data analytics, Power BI, and application development concepts.
• Soft Skills: Excellent time management, organizational, and problem-solving skills.
• Interpersonal Skills: Ability to build relationships and collaborate effectively across all levels of the organization.
• Software Expertise: Proficiency in Microsoft Office Suite, particularly PowerPoint and SharePoint.

Preferred Qualifications

• Education: Bachelor's degree in Technical Communication, Computer Science, or a related field.
• UX/UI Knowledge: Familiarity with standard UX/UI principles.
• Video Editing: Proficiency in video editing software, including Camtasia, Premiere Pro, and After Effects.