Club Car boasts a 60+ year history of industry-leading innovation and design, initially focused on golf cars and then expanding to commercial utility vehicles and personal-use transportation.
GENERAL JOB DESCRIPTION
The Technical Training Specialist III will lead Club Car in developing and delivering hands-on technical training on Club Car vehicles, systems, and service procedures for technicians, dealers, and internal teams. The Technical Training Specialist III will partner with engineering, service, and product teams to translate technical specifications and repair procedures into practical, performance-based training, and will present to a broad spectrum of audiences to ensure each assigned project accomplishes the desired goals efficiently and effectively.
PRIMARY DUTIES AND RESPONSIBILITIES
- Deliver instructor-led, hands-on technical training on vehicle systems, diagnostics, maintenance, and repair procedures in classroom, shop, and field settings.
- Perform needs and task analysis, in partnership with service, engineering, and field teams, to identify technician skill gaps and training priorities; manage training project schedules and budgets.
- Diagnose, service, and repair vehicles and components to maintain first-hand technical expertise and to validate the procedures taught.
- Develop technical training content, including lab exercises, demonstrations, and job aids, that is accurate, procedure-based, and aligned with current service documentation.
- Develop and maintain training aids and equipment, including vehicle-based training stations, cutaway components, and diagnostic tools.
- Develop instructional material for instructor-led and self-study courses in multiple formats (video, computer interactive, audio, and paper), applying a practical, technician-focused approach.
- Set up and support video shoots with professional lighting and sound to document technical procedures, and complete post-production activities using industry-standard software.
- Collaborate with engineering, product management, and service subject matter experts to validate technical content and prepare training for new products and model changes.
- Assess technician competency through practical skills evaluations and knowledge assessments, and use the results to improve courses.
- Evaluate training effectiveness using learner feedback, assessment results, and field performance data, and drive continuous improvement of courses.
- Administer the Learning Management System (LMS), including enrollment, scheduling, completion tracking, and reporting, across multiple training programs in various life-cycle stages.
- Create and maintain training standards, including writing and design style guidance for technical training content.
- Communicate course availability and technical training updates to internal and external audiences, including through a monthly newsletter.
- Additional roles and responsibilities as required to result in exceptional, timely, accurate, and user-friendly training content that fully supports the needs of our internal/external customers.
OTHER DUTIES AND RESPONSIBILITIES
- Will be required to perform other duties as requested, directed, or assigned.
QUALIFICATIONS FOR THE JOB
Education:
- Bachelor's degree in a related field or equivalent experience is required. Technical or trade school certification, military technical training, or equivalent hands-on technical experience is highly valued.
Experience:
Demonstrated hands-on experience as a service technician, field service engineer, technical trainer, or in a comparable role servicing and repairing vehicles, powertrains, or electrical/electronic equipment is required. Experience diagnosing and repairing electric and/or internal-combustion vehicles (such as golf cars, utility vehicles, or small-engine equipment) is strongly preferred.
Experience delivering instructor-led technical training, or coaching and mentoring technicians, is required, along with excellent written and verbal communication skills. Working knowledge of adult learning principles and instructional design models is preferred.
Software Knowledge and Experience:
Required:
Service manuals, wiring diagrams, and technical documentation
Diagnostic tools and test equipment
Learning Management System (LMS) Software
Microsoft Office
Project Management
Preferred:
Instructional design and multimedia software, including Articulate Software Platform
Adobe Creative Suite
Docebo Learning Management System (LMS)
Professional video, sound, and lighting equipment
Percentage of Travel: Up to 50%
KEY COMPETENCIES
- Continuous Improvement - Must have a strong desire to improve department products and processes continuously.
- Ability to navigate a complex organization to procure the appropriate direction, expertise, insights, approvals, etc.
- Technical credibility and a hands-on, problem-solving approach; keeps current with new products, technologies, and service procedures.
- Ability to set priorities and adhere to given priorities to meet all deadlines. Give timely communication to the manager and team when risks and problems are identified.
- Must be a self-starter, able to work semi-independently, and efficiently manage multiple projects and deadlines while maintaining thoroughness, attention to detail, and product quality.
- Ability to work effectively in a cross-functional team and collaborate with engineering, service, and other company employees to produce accurate technical content.
PHYSICAL REQUIREMENTS
- While performing the duties of this job, the employee is regularly required to talk or listen.
- This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed. The position requires working in shop and service environments, using hand and power tools, and lifting or moving training equipment and vehicle components as needed.
- Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Club Car is a diverse and inclusive environment. We are an equal employment opportunity employer, dedicated to hiring a diverse workforce including individuals with disabilities and United States qualified protected veterans.
Discrimination of any type will not be tolerated at Club Car.