Technical Training Senior Analyst

Evernorth Workplace Care is seeking a Credentialed Epic Trainer with certification in Ambulatory and Patient Access modules to support our clinical and coaching teams. The trainer will lead virtual and facilitator-led sessions, support onboarding, and maintain training materials in alignment with system upgrades and workflow enhancements.

Technical Training Senior Analyst


Certifications & Licenses: Epic Credentialed Trainer certification in Ambulatory and/or Patient Access
Schedule Notes: Remote position. Schedule is Monday-Friday, core hours based on candidate time zone.
Job Summary
Evernorth Workplace Care is seeking a Credentialed Epic Trainer with certification in Ambulatory and Patient Access modules to support our clinical and coaching teams. This role is responsible for designing and delivering high-impact training programs that empower staff to use Epic effectively and confidently. The trainer will lead virtual and facilitator-led sessions, support onboarding, and maintain training materials in alignment with system upgrades and workflow enhancements. The ideal candidate is a self-starter, a collaborative team player, and someone who thrives working autonomously in a fast-paced healthcare environment.

Key Responsibilities
Training Delivery & Support
" Deliver Epic training to onsite coaches and clinical staff through virtual platforms and facilitator-led sessions.
" Facilitate interactive Q&A sessions and provide supplemental training to reinforce learning.
" Offer ongoing support and troubleshooting for Epic users post-training.
" May include travel opportunities to support in-person training for client installations.
Curriculum Development & Maintenance
" Collaborate with the Lead Trainer to design, update, and maintain Epic training curriculum.
" Ensure training materials reflect current workflows, system enhancements, and best practices.
" Create job aids, quick reference guides, and e-learning content tailored to user roles.
Onboarding & Staff Development
" Assist in onboarding new staff by providing role-specific Epic training.
" Monitor training progress and ensure timely completion of required modules.
" Provide feedback and coaching to reinforce Epic proficiency.
System Enhancements & Upgrades
" Participate in Epic upgrade planning, testing, and go-live support.
" Contribute to discussions around system improvements and workflow optimization.
" Update training materials and delivery methods to reflect new Epic functionality.
Collaboration & Continuous Improvement
" Partner with IT, clinical operations, and other stakeholders to align training with organizational goals.
" Gather feedback from trainees and stakeholders to improve training effectiveness.
" Stay current with Epic updates, certification requirements, and training methodologies.
Skills: Required:
" Epic Credentialed Trainer certification in Ambulatory and/or Patient Access.
" Experience delivering Epic training in a healthcare setting.
" Strong understanding of clinical and administrative workflows.
" Excellent communication, facilitation, and interpersonal skills.
" Ability to work independently and collaboratively across teams.
" Strong organizational skills and attention to detail.
Preferred:
" Experience with virtual training platforms and instructional design tools.
" Familiarity with adult learning principles and e-learning development.
" Prior involvement in Epic upgrade cycles or system enhancement projects.
Education: " Candidates must have Epic Credentialed Trainer Certification
o EPIC Credentialed Trainer Certification in Ambulatory and/or Patient Access is preferred.
" Bachelor's degree required.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.