Highlights
This role drives curriculum excellence, ensures workforce readiness as infrastructure scales, and serves as the primary technical training partner to engineering, operations, and safety stakeholders. The Technical Training & Development Lead is a senior individual contributor who owns the strategy, design, and continuous improvement of technical learning programs across data center operations.
Numbers & Facts
| Location | Hubbard, TX |
| Industry | Other/Not Classified |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 1997 |
| Website | http://www.milestone.tech |
Description
The Technical Training & Development Lead is a senior individual contributor who owns the strategy, design, and continuous improvement of technical learning programs across data center operations. This role drives curriculum excellence, ensures workforce readiness as infrastructure scales, and serves as the primary technical training partner to engineering, operations, and safety stakeholders.
How You Will Make an Impact
- Assist in delivery of technical training curriculum in an in-person and/or virtual classroom environment when needed.
- Establish KPIs and success metrics for training effectiveness, time-to-competency, and workforce readiness.
- Advise management of skills gaps, workforce development priorities, and training investment decisions.
- Planning training logistics and communication templates for large technical rollouts.
- Work with the Operations Managers and Development Teams to understand the training needs of their community.
- Collaborate with the Training Program Manager to plan, build, update the training curriculum and Certifications exams.
- Build course materials such as slide decks, On the Job Training (OJT), assessments, and online courses.
What You Will Need to Succeed
- Minimum 3+ years of experience in Learning and Development
- Bachelor's degree in Learning and Development or commensurate experience is preferred.
- Effective presentation, interpersonal, multi-tasking, and writing skills are required.
- Effectively collaborate and influence across multiple teams and stakeholders.
- Customer service mindset, be highly motivated, and a team player.
- Experience conveying ideas both verbally and in written form, work independently, and prioritize job responsibilities.
- Available and able to travel if needed.
- Experience in technical writing preferred.
- Relevant experience in computer sciences is preferred.
- Previous program management.
About Company
At Milestone, we know IT, and we’re consistently driving innovation in infrastructure operations to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT infrastructures smarter, streamlined, and ultimately, more successful.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to your company and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.
Since our inception in 1997, our clients have benefited from more efficient operations and a renewed focus on employee development and business innovation. When founder, Prem Chand, started Milestone Technologies, Inc. he aimed to solve the growing problem of IT Relocation for Silicon Valley businesses. Today, with more than 2,000 employees serving a substantial client base of over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.