Immediate need for a talented Technical Support Specialist. This is a 06+months contract opportunity with long-term potential and is located in San Jose, CA(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-34849
Pay Range: $55/hr - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Provide legacy Active Directory support, including user account management and system integration.
- Conduct hardware installations, moves, and troubleshooting for end-user systems.
- Monitor and troubleshoot network connectivity issues, utilizing tools like Netscout network analyzer.
- Administer and support the ZOOM VOIP phone system, addressing connectivity issues and programming changes.
- Deploy and manage licensed software on workstations, adhering to asset management policies.
- Provision user workstations using documented processes and imaging tools such as Acronis.
- Ensure workstations are updated with necessary security patches and virus protection.
- Maintain printers and coordinate repairs with vendors, ensuring proper configuration of print queues.
- Engage in corporate mobile device management and troubleshoot mobile devices.
- Collaborate with team members to uphold IT Asset Management processes and support compliance with DFARS and CMMC certifications.
- Participate in Lean/Six Sigma activities to enhance problem-solving across functions.
Key Requirements and Technology Experience:
- Bachelor's degree in Information Technology or 4 years of experience in a related field.
- A+ Certification and knowledge of PC architecture.
- 2+ years of network technical troubleshooting experience in a corporate WAN environment.
- 4+ years of experience deploying end-user hardware (laptops, desktops) via automated provisioning solutions (e.g., Ivanti EPM, MS USMT).
- Advanced knowledge of MS Teams, ZOOM Meetings, and ZOOM Administration.
- Proficiency in the MS Office Suite.
- Strong analytical skills for problem-solving in varied situations.
- Excellent time management and organizational skills, with the ability to multitask effectively.
- A proactive and positive attitude, with a commitment to accountability and teamwork.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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