| Location | San Jose, CA |
| Salary | $55 |
JOB TITLE: Technical Support Specialist
LOCATION:San Jose, CA
PAY RATE: $55-60/hour
We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client.
Job Details:
Job Type: Contract (13 months with potential for extension)
Industry: Aerospace / Defense / Aviation
Benefits: Medical, dental, and vision (Cigna)
Perks: Bonus potential + Priority access via Tier 1 supplier
Openings Nationwide: Thousands of opportunities across the U.S.
Shift: Day Shift
Qualifying Questions:
Are you a U.S. Person (U.S. citizen, lawful permanent resident, or protected individual) as defined under ITAR regulations?
Do you meet the educational and experience requirements for this role?
Can you commute to the job location or relocate if necessary?
Summary:
Serves as primary point of contact for Tier 1 end-user support in a mixed network environment.
Performs legacy Active Directory support including adding new systems to the network and unlocking or resetting user account passwords.
Completes hardware installations, equipment moves, BIOS patches, hardware troubleshooting, and desktop hardware support.
Performs network support including patching drops, monitoring network availability, troubleshooting connectivity issues, making custom length patch cables, and using a Netscout network analyzer.
Administers ZOOM VOIP phone system including troubleshooting phone connectivity, programming extension changes, and deploying new services.
Installs and deploys licensed software on workstations and ensures software asset management policies are followed.
Provisions user workstations using documented processes and system imaging tools such as Acronis with current OS patches.
Manages printers by maintaining devices, contacting vendors for repairs, and configuring new print queues and printers.
Ensures workstations are up to date with all required security patches and performs virus and spam protection.
Participates in daily huddles to review aging and unallocated tickets and improve user response and resolution time.
Requirements:
Must be a U.S. Person (as defined by ITAR).
Bachelor's degree in Information Technology or 4 years of experience.
A+ Certification and knowledge of PC architecture.
2 years of network technical troubleshooting in a corporate-wide area network (WAN) environment (switch to user port).
4 years of experience deploying end-user hardware laptops and desktops via automated provisioning solutions (Ivanti EPM, MS USMT).
Experience providing Tier 1 desktop support in a corporate environment.
Experience supporting Active Directory including account administration, password management, and access control.
Preferred: Advanced knowledge supporting MS Teams, ZOOM Meetings, and ZOOM Administration.
Preferred: Advanced knowledge of MS Office Suite.
Preferred: Corporate mobile device management experience and mobile device troubleshooting.
About Us:
The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract-to-hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles.
As trusted partners to leading aerospace and defense OEMs and Tier 1 suppliers, we connect professionals with career opportunities to grow and excel in aviation, aerospace, and defense.
Eligibility Requirements:
Must be a U.S. Person (U.S. citizen, lawful permanent resident, or protected individual under 8 U.S.C. § 1324b(a)(3)) to comply with ITAR regulations.
Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense
Take your career to new heights—apply today!