Job Title: Technical Support Specialist --Site Support Specialist II
Assignment Length: 13 Months
Location: San Jose, CA -95138
Pay Rate Range : $55-60/hour
Role will be primary point of contact for Tier 1 support.
Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. As applicable updates knowledge base articles.
Introduction
This role serves as the primary point of contact for Tier 1 support, supporting a mixed network environment to meet business user needs. The position involves software and peripheral equipment support, and documentation of related practices. The role reports to the IT Service Delivery West Coast End-User Support team with minimal travel required.
Required Skills & Qualifications
- Bachelor's degree in Information Technology or 4 years of relevant experience
- A+ Certification and knowledge of PC Architecture
- 2 years of network technical troubleshooting experience in a Corporate WAN environment
- 4 years of experience deploying end-user hardware (laptops, desktops) via automated provisioning solutions (Ivanti EPM, MS USMT)
- Prior work experience at client or in client's Industry
- Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
- Advanced knowledge supporting MS Teams, ZOOM Meetings, ZOOM Administration
- Advanced knowledge of MS Office Suite
- Strong analytical skills: ability to solve practical problems and interpret instructions in various forms
Day-to-Day Responsibilities
- Provide legacy Active Directory support, including adding new systems to the network and managing user accounts
- Complete hardware installations, troubleshoot equipment, and support desktop hardware
- Monitor network availability, troubleshoot connectivity issues, and manage network patching
- Administer ZOOM VOIP phone systems and troubleshoot connectivity issues
- Install and deploy licensed software, ensuring compliance with software asset management policies
- Provision and deploy user workstations, image new systems, and manage obsolete equipment disposal
- Ensure workstations are up-to-date with security patches and virus/spam protection
- Maintain and troubleshoot corporate mobile devices and printers
- Participate in daily huddles to address ticket issues and improve response times
- Ensure compliance with IT Asset Management processes and support DFARS, CMMC certifications
- Engage in Lean/Six Sigma activities to enhance cross-functional problem-solving
Company Benefits & Culture
- Comprehensive health and wellness benefits
- Opportunities for professional development and career advancement
- Inclusive and collaborative work environment
For immediate consideration please click APPLY to begin the screening process with Alex.