| Location | Raleigh, NC |
Responsibilities: of the Technical Support Specialist: • Provide exceptional customer support and serve as a trusted point of contact throughout the customer lifecycle. • Configure, deploy, and troubleshoot virtual machines and related customer environments. • Assist customers with networking-related issues, including connectivity, IP addressing, routing, and basic troubleshooting. • Work closely with customers to overcome technical objections, drive adoption, and ensure successful outcomes. • Collaborate with internal engineering, product, and customer success teams to resolve issues and improve the customer experience. Qualifications: of the Technical Support Specialist: • 2+ years of experience in technical support, customer success, help desk, or a related customer-facing technical role. • CCNA-level networking knowledge with an understanding of routing, switching, TCP/IP, DNS, and troubleshooting methodologies. • Experience deploying or supporting virtual machines in VMware, Hyper-V, cloud environments, or similar platforms. • Strong customer service and communication skills with the ability to manage customer expectations and overcome objections. • Proven ability to troubleshoot technical issues while maintaining a positive and solutions-oriented customer experience.