Highlights
2+ years of technical support and customer service experience over the phone, chat, and email. Knowledge of Windows, macOS, Linux, and TCP/IP networking.
Numbers & Facts
| Location | Princeton, NJ |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | http://www.techlinksystems.com |
Description
Job Title: Technical Support Specialist
Location (On-site, Remote, or Hybrid?): Princeton, NJ (Hybrid)
Contract Duration: 6 Months
SKILLS AND EXPERIENCE FOR THE ROLE
Must Have
- 2+ years of technical support and customer service experience over the phone, chat, and email.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to learn new technologies and adapt to changing needs.
- Excellent communication, organization, and customer service skills.
Strong Preference
- Experience with ServiceNow or other ITSM platforms
- Knowledge of Windows, macOS, Linux, and TCP/IP networking.
- Experience with Active Directory, Azure, or LDAP.
- Experience working in higher education
- Experience with second factor or MFA
- Experience with Gmail and Microsoft 365 email
- Experience with VPNs and network connection issues
About Company
TechLink Systems is a national provider of staffing services with offices in New York, Philadelphia, Los Angeles, San Francisco, Columbus, and Ft Lauderdale as well as a development and support center in Bangalore, India. We are an NMSDC and WBENC Certified Minority Business that has been recently recognized with the TAPFIN 2016 Excellence Award as well as became a TAPFIN Elite Partner of 2016. We serve the contract staffing, recruitment and HR management, project outsourcing, and software development needs of clients nationwide including many Fortune 500 companies. Striving to create personal relationships with clients, TechLink becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. At TechLink, seasoned industry professionals deliver an array of custom-tailored managed services including IT security, support, project management, and much more. The company’s talented recruiters and HR specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. We even have a development center located in Bangalore, India, which is used to serve clients’ needs for outsourced software development projects.