Oxford Solutions has an opening with our client for a Technical Support Specialist.
Must be able to work onsite in Wexford, PA area of Pittsburgh.
CONTRACT TO HIRE
Pay Rate: Starting at 22/hr
OVERVIEW OF TECHNICAL SUPPORT ROLE
- Provides technical assistance to internal users.
- Performs software installation, end-user support and training tasks to ensure workstations meet company and user requirements.
- Troubleshoots computer, printer and peripheral issues and resolves via telephone, in-person, e-mail or through remote access.
- Documents and tracks issues in help desk ticketing system.
- Conducts computer training for internal users on a regular basis
REQUIREMENTS AND BACKGROUND
- Associate Degree or equivalent experience
- 3 to 4+ years software and/or hardware technical support or help desk experience
- Proficient with Microsoft Windows 11 operating systems, MS Office, and O365 suite of applications
- Understanding of basic networking infrastructure.
- Basic knowledge of Microsoft Active Directory, VMware virtualization and Microsoft Exchange.
- HTML and JavaScript knowledge a plus
- Excellent oral and written communication skills
- Critical thinking and problem solving skills
- Ability to prioritize effectively and manage shifting priorities
- Must have reliable transportation for periodic regional travel.
Technical Support Specialist - Tier 2 - 25-00911
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