Build your IT support career helping people solve everyday technology problems. Careerscape is recruiting a full-time Technical Support Specialist to provide first-line assistance through email, chat, and a ticketing system.
This is a remote opportunity based in Arizona. You will troubleshoot account access, software, and connectivity issues, document solutions, and work with experienced support colleagues. Training is provided; clear communication, curiosity, and a helpful approach are essential.
Annual salary: $48,740–$64,987.
Responsibilities
- Respond to technical support requests through email, chat, and support tickets
- Troubleshoot login, password, software, and basic connectivity issues
- Guide users through clear, step-by-step solutions
- Record symptoms, troubleshooting steps, and resolutions accurately
- Escalate complex problems with complete notes to the appropriate team
- Assist with application setup and user access requests
- Follow data privacy, security, and service procedures
- Contribute useful solutions to support documentation
Requirements
- High school diploma or equivalent
- Interest in IT support and troubleshooting; professional experience is not required
- Clear written communication and patient customer service
- Familiarity with email, web browsers, and common office applications
- Strong attention to detail and ability to follow documented procedures
- Ability to learn ticketing systems and new software
- Ability to organize multiple requests and work independently
Benefits
- Remote work arrangement
- Paid onboarding and technical support training
- Medical, dental, and vision coverage options
- Paid time off and holidays
- 401(k) retirement plan options
- Professional development and opportunities to grow within IT support