Technical Support Specialist

Location - New York, NY /Santa Clara, CA (onsite

Job type- Full Time Employment

Exp8 - 10 years of experience

Job Description

Must Have Technical/Functional Skills

• Linux systems 
• Command-line / CLI tools 
• Databases and basic database concepts 
• Networking beyond basic desktop connectivity 
• Scripting and/or automation 
• Remote system troubleshooting 

Roles & Responsibilities

• Enjoys troubleshooting and figuring out why something isn't working. 

• Approaches unfamiliar problems logically and methodically. 

• Learns new technologies quickly and is comfortable researching unfamiliar systems. 

• Can work independently without requiring step-by-step instructions. 

• Asks good questions and knows when additional information is needed. 

• Knows when to continue troubleshooting, when to ask for help, and when to escalate. 

• Takes ownership and follows through until an issue is resolved. 

• Exercises good judgment and avoids guessing when a change could negatively affect a system. 

• Can recognize urgency and business impact and prioritize competing issues appropriately. 

• Communicates professionally with people with different levels of technical knowledge. 

• Can remain calm and effective when users are frustrated or operations are disrupted. 

• Works effectively across both technical and non-technical teams. 

• Is dependable, organized, and comfortable working in a dynamic operational environment. 

• Is willing to help outside of narrowly defined responsibilities when the situation requires it.