Technical Support Specialist

Thermo Fisher Scientific Inc

Norcross, GA

JOB DETAILS
SKILLS
Analysis Skills, Applied Physics, Cancer, Communication Skills, Continuous Improvement, Customer Relationship Management (CRM), Customer Satisfaction, Electronic Engineering, Electronics, English Language, Food Safety, Identify Issues, Instrumentation, Leadership, Mechanical Engineering, Microscopy, Multitasking, On Site Support, Problem Solving Skills, Product/Service Launch, Regulatory Compliance, Research & Development (R&D), Systems Engineering, Technical Support, Technical Writing, Willing to Travel
LOCATION
Norcross, GA
POSTED
2 days ago

Work Schedule

First Shift (Days)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

As a Sr Technical Support Specialist at Thermo Fisher Scientific, you'll provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems. Working with advanced scientific instrumentation, you'll resolve complex issues, support team members, and implement continuous improvement initiatives. This role combines remote and on-site technical support, working across global teams to ensure optimal system performance and customer satisfaction. You'll serve as a key technical liaison between field service, R&D, operations engineering, and customers, while contributing to new product introductions and development of technical documentation. Your expertise will help enable scientific discoveries as you support technologies that make the world healthier, cleaner, and safer.

REQUIREMENTS:

  • Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical support, service, or engineering role with complex analytical or scientific instrumentation
  • Preferred Fields of Study: Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or related technical field
  • Comprehensive knowledge in Gas Chromatography.
  • Strong troubleshooting skills across multiple disciplines including electronics, mechanics, vacuum systems, and software
  • Excellent communication abilities in English, both written and verbal
  • Demonstrated project leadership and ability to complete technical initiatives
  • Demonstrated success in customer relationship management
  • Strong problem-solving capabilities using structured methodologies
  • Ability to work independently while collaborating effectively across global teams
  • Proficiency with remote support tools and digital technologies
  • Valid passport and willingness to travel 5% of time.
  • Experience with quality systems and regulatory compliance
  • Ability to manage multiple priorities
  • Experience supporting and developing team members
  • Experience with continuous improvement methodologies
  • Additional language skills are an asset

About the Company

T

Thermo Fisher Scientific Inc

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of nearly $11 billion, we have approximately 37,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and solve analytical challenges ranging from complex research to routine testing to field applications.

All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.

If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer.

COMPANY SIZE
10,000 employees or more
INDUSTRY
All
WEBSITE
https://corporate.thermofisher.com/en/home.html