Technical Support Specialist

Technical Support Specialist

Location: Hybrid | In-Office Options

About the Role

TechnoMile is looking for a Technical Support Specialist (Level II) to join our team. In this role, you will handle advanced technical support requests, troubleshoot client-reported issues, and collaborate with internal teams to resolve complex problems. Your expertise in cloud services, infrastructure, networking, and scripting will be critical in delivering high-quality support and ensuring client satisfaction.

What you'll do

• You will review, analyze, and resolve client-reported incidents and requestsin a timely mannerthrough our ticketing system
• Investigate complex issues involving cloud infrastructure, network configurations, and application performance.
• Communicate effectively with clients to gather information, provide updates, and resolve technical challenges.
• Manage and troubleshoot AWS resources
• Resolve issues involving TCP/IP, SSL, and API technologies.
• Restart services, debug portal application issues, and handle service transformations such as Co-Pilot integration.
• Manage, troubleshoot, and resolve container orchestration and deployment challenges.
• Create,modify, andutilizePython scripts and BASH scripts for troubleshooting and automation tasks.
• Operate and troubleshoot Linux-based systems and use the command line for system management.
• Investigate andassistwith resolving security incidents related to infrastructure.
• Maintain detailed records of issues, resolutions, and process improvements

Qualifications

• The ideal candidate will have 4 years of experience in a client-facing technical support role
• You should have hands-on experience with AWS andproficiencyin Python and BASH scripting. • Strong understanding of networking protocols, especially TCP/IP.
• Experience with Kubernetes for application deployment and management.
• Advanced skills in troubleshooting and managing Linux environments via command line.
• You should have an analytical mindset with the ability to investigate, diagnose, and resolve technical issues effectively.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to clients of varying technicalexpertise.
• Interest in learning back-end Salesforce or Power App configurations and automation tools to resolve client issue is preferred
• US Citizenship is required to support our clients

Nice to have

Salesforce, Microsoft Dynamics or other enterprise CRM configuration experience

Who We Are

TechnoMile provides AI-enabled cloud solutions that empower GovCon, aerospace and defense, and other government-focused companies to modernize operations. Our SaaS products help clients:

• Optimizebusiness development and sales processes.
• Streamline and de-risk contract management.
• Unlock the value of public andprivate datafor a competitive advantage.

Today, more than 200 companies rely on TechnoMile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors.

Our Culture

• Hungry, Humble, and Smart.We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities.
• Innovative.We embrace challenges and develop solutions others cannot.
• Flexible.Remote, hybrid, and in-office options support your best work.
• Global.With teams across the U.S. and India, we collaborate worldwide with one mission.

Benefits

• Multiple healthcare plan options (with up to 100% company-paidcoverage).
• Flexible PTO
• 401(k) with 4% company match (after 90 days)