Join Our Team as a Technical Support Specialist (IT)
Behavior Frontiers, LLC is a leading agency providing applied behavior analysis (ABA) treatment to help children with autism and other special needs reach their full potential. We are seeking an energetic and career-minded individual to join our fast-paced team in El Segundo, CA.
Position: Technical Support Specialist (IT)
Type: Full Time (Monday – Friday, 40 hours/week)
Location: El Segundo, CA Rate: $25-$30 per hour (DOE)
Responsibilities:
- Serve as Service Desk support for all service requests/tickets.
- Provide end-user technical support, including troubleshooting and administration of desktops, laptops, mobile devices, printers, peripherals, and telephony.
- Coordinate preparation and installation of new computing equipment and upgrade/repair existing equipment.
- Deliver excellent customer service through effective communication and logical troubleshooting.
- Document steps taken to resolve issues and fulfill requests in incident diary entries, knowledge base, and wiki articles.
- Install and configure computer hardware, operating systems, and applications.
- Manage and maintain IT inventory, including hardware, software, phones, cell phones, and printers.
- Collaborate with employees, consultants, and vendors to maintain standards and functionality.
- Assist with IT projects/tasks as assigned by the IT Manager.
Requirements
Requirements:
- Associate degree or higher in a related area (network management, help desk support).
- Knowledgeable in MS Windows OS, MS productivity software, CPU/Networking hardware, TCP/IP network protocols, LAN/WAN configuration, iOS, and Android.
- Critical thinker and problem-solver with strong organizational skills.
- Excellent time management skills and ability to prioritize tasks.
- Self-starter, energetic, and meticulous attention to detail.
Benefits
Benefits for All Employees:
- Competitive pay
- Opportunities for career advancement
- Performance and promotion raises
- Paid sick leave
- 401K Plan with company match after 6 months
- Employee Assistance Program
Additional Benefits for Full-time Employees:
- Medical, Dental, and Vision insurance
- Paid Personal Time Off and Sick Leave
- Paid Holidays
Why Behavior Frontiers?
Join a growing company dedicated to making a difference in the lives of individuals with autism and other special needs. Apply now to be a part of our team as a Technical Support Specialist (IT)!
Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.