Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
When you join us at Thermo Fisher Scientific, you'll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Location/Division Specific Information
Within the Materials and Structural Analysis Division (MSD), we enable customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The Semiconductor business unit crafts, manufactures, and supports a broad range of high-performance microscopy workflows on wafers and single chips that provide images and answers in the micro-, nano-, and picometer scales. We combine hardware and software expertise in electron and ion microscopy with deep application knowledge in electronics markets and our worldwide Electron Microscopy employees are dedicated to our customers' pursuit of discovery and resolution to global challenges.
How will you make an impact?
The Technical Support Specialist II is responsible for supporting the installation, uptime and repair of sophisticated equipment and systems. This includes working with NPD (New Product Development), Applications and OE (Operations Engineering) on new and existing product developments, development of sophisticated troubleshooting methods and leading product and process improvements.
This position will sit at our Hillsboro, Oregon site.
What will you do?
Partner closely with the field service team to quickly diagnose and repair assigned product lines.
Partner with Marketing, NPD, Applications and OE in developing technology roadmaps, to bring in the service related requirements and to sustain support through the life of the system.
Influence and drive meant time to repair (MTTR) and mean to between failure (MTBF) by examining equipment downtime and failures to improve overall performance
Diagnosis, define and build work instruction for field service engineers on:
service tools, repair and installation
spares parts (including consumables)
all diagnostic and test procedures required for support of systems
Provide feedback to product quality teams, analyze and initiate improvement projects on systems and subsystems as required.
Gives primary input or develops sophisticated troubleshooting documentation. Validates service sophisticated troubleshooting documentation and software.
How will you get here?
Education
Experience
Knowledge, Skills, Abilities
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of nearly $11 billion, we have approximately 37,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and solve analytical challenges ranging from complex research to routine testing to field applications.
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.
If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.
Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer.